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"Nice area wrong hotel"
My experience started with a delayed flight. Upon arrival at the hotel, I paid for an upgrade, but unfortunately, I didn't get what I expected. The room still wasn’t what I paid for, and when I tried to use the jacuzzi bath for my birthday, it flooded the whole room. I was moved to another room, which was slightly better but still not the upgrade I’d paid for. The hotel has only recently started working with EasyJet, so I guess it’s hit or miss. The location is great, near Stalida and just outside Malia’s local strip, which is a plus. However, the food wasn’t impressive—I'd recommend eating out or paying for the barbecue (apparently, it's the best at €20 each). Not the ideal experience, but it’s worth considering if you’re looking for a good location and willing to overlook the hotel’s food.
"Still better than British Airways"
As regular customers, we’ve had a generally positive experience, and this time wasn’t too bad. There was an hour delay, but it was still much better than the 12-hour delay we had with British Airways! The ground staff and cabin crew were polite, though not very friendly. If you're looking for more comfort, I highly recommend the extra legroom seats in row 1.
"Lack of food on board"
The flight attendants were absolutely brilliant and made us feel very comfortable on board with their friendly service! However, there was a limited selection of food available. Since we were seated in the middle, only pasta and noodles were left for the main dishes, along with some snacks. Despite this, the flight attendants did a fantastic job of offering alternatives and ensuring we were well taken care of.
"bad customer service"
I had a very unpleasant experience with the male flight attendant on my recent flight. I mistakenly did not carry a card with me, and when I asked for water, I was told I could buy it for £2.50. I found this unreasonable, especially since we were departing from England. When I asked the attendant for water, he replied that he would get me tap water. As you may know, tap water in the UK is not typically consumed unless boiled, so I found this response very disappointing. I feel it would have been much more customer-friendly for him to simply give me the water without any charge, especially given the situation. I am also complaining on behalf of all the passengers on board, especially those with children, as I found it shocking that items like a Snickers bar were sold for £3.50, even though these items cost only a fraction of that price in the UK. Additionally, the cabin crew seemed unresponsive to my requests, making the whole journey even more frustrating. To top it off, the turbulence only added to the discomfort of an already horrible experience.
"Easy jet ground staff"
I had an extremely unpleasant experience with EasyJet ground staff at the check-in desk and in the queue. On three separate occasions, I have encountered one particular woman who has been consistently rude and unhelpful. During the first incident, she made me panic over a pillow, insisting I shove it into a bag or risk being denied boarding. On the second occasion, she forced me to put a small bag of food into a full backpack, breathing down my neck and displaying a terrible attitude. The worst experience, however, occurred when I was traveling with my children and friends. She ripped my passport page and told me I couldn't board the flight. This caused my children and me to cry, and the rest of our group was visibly upset. Other passengers in the queue were equally appalled by the behavior of the ground staff. When the manager arrived, he was dismissive and responded with a "nope" to my situation, showing no willingness to help. I was not allowed to board the flight. This experience has put me off using EasyJet in the future, and I believe it's clear that some of their staff could benefit from proper customer service training. It's becoming evident that EasyJet is losing customers due to the poor behavior of their ground staff.
"Essex family in Tarragona"
We used the assisted travel option as we were flying with a gentleman who has limited mobility. The airport access was very flat and wheelchair-friendly, and we were greeted by staff 20 minutes before check-in who clearly explained the procedure. We were taken to the plane first and were the last to disembark, with staff providing excellent assistance throughout. On arrival at Reus, the support continued — we were guided through customs and helped with a wheelchair transfer all the way to the coach. Our only concern was that the coach couldn’t drop us directly at the hotel, and no wheelchair assistance was available for the final 300-metre walk — a challenge for someone with mobility issues. Otherwise, the support from the airline staff was excellent.
"Maybe recommend"
My experience was okay overall. The wait before boarding was quite long, and they let priority passengers go first, which made the queues even longer. The landing in Edinburgh was really rough — it almost made my sister go deaf! That said, I think it’s a good airline overall, especially because of the amazing variety of destinations they offer. Just wish the landings were a bit smoother!
"You may feel as if you’ve been mugged at the gate."
I had a deeply frustrating experience with EasyJet ground staff at Luton Airport (I believe they are outsourced to a company called Swissport). There were about 10 staff members, all standing around, seemingly with nothing better to do than check passengers' bags. They had a small luggage sizer that appeared to be even smaller than the measurements provided on the website, and despite my bag fitting into it, I was still charged for excess luggage. In fact, one staff member even refused to let me place my bag in the sizer to prove it fit. It felt like they had already decided to charge me, possibly for a commission or just a slow week. The experience felt almost like extortion, as they outright implied I wouldn't be allowed to fly unless I paid the extra fee. It's incredibly disconcerting when you're stuck with no options and forced to pay or miss your flight. I've flown EasyJet over 20 times without issue, but this incident makes me think twice about flying with them again, especially from Luton. Other reviews seem to reflect similar experiences, which leads me to believe this may be a new predatory policy or a result of poor outsourcing to Swissport. The staff on the plane were great, but the ground crew experience was appalling.
"Cabin bag issues"
Helpful tip for EasyJet travelers: If you plan to bring a free cabin bag, avoid using a boxy suitcase with wheels—even if it meets the size requirements. The narrow space between seats makes it hard to fit under the seat as required. I was lucky there was space in the overhead locker, but next time I’ll bring a softer, more flexible bag.
"Great team"
I had a bit of a chaotic start to my journey, as I couldn’t check in online and ended up boarding the wrong train. However, the EasyJet staff were incredibly understanding and accommodating. They went above and beyond to assist me, and I couldn't be more grateful for their help. Thank you for making my travel experience so much smoother!
easyJet
EasyJet plc (styled as easyJet) is a British multinational low-cost airline group headquartered at London Luton Airport. It operates domestic and international scheduled services across 927 routes in more than 34 countries, through its affiliate airlines EasyJet UK, EasyJet Switzerland, and EasyJet Europe. The airline employs around 13,000 people, primarily across Europe but mainly in the UK. Since its founding in 1995, easyJet has expanded through acquisitions and base openings, driven by consumer demand for low-cost air travel. The group operates a fleet of 321 aircraft and has 29 bases across Europe, with the largest being Gatwick. In 2022, the airline carried over 69.7 million passengers, making it the second-largest budget airline in Europe by passengers carried, behind Ryanair. EasyJet plc is listed on the London Stock Exchange and is part of the FTSE 100 Index.
Address
Hangar 89 (H89), a building located on the grounds of London Luton Airport in Luton, Bedfordshire
Website
https://www.easyjet.com/
Email
[email protected]
Telephone
+443-303-655-454