La Cabaña Machu Picchu Hotel
Write A Review
"Misleading promotions and service"
Location: The hotel is located within a 5 to 10-minute walk from the railway station, which is convenient in this small town. However, first-time visitors may find it challenging to navigate the narrow roads congested with many small vendors and shops. Amenities: We booked a “Superior Double Room” through a reputable online travel agency, which promised amenities such as a minibar, safe, balcony, walk-in closet, city view, and wine glasses. None of these were provided in the room assigned to us. Instead of a walk-in closet, there were only two hooks on the wall with a single hanger. Oddly, there was a large spa tub right in the middle of the room (not in the bathroom). After raising our concerns and showing the reservation details, we were informed that those amenities belonged to another hotel owned by the same company. Eventually, we were relocated to that other hotel. Reception / Service: We received two emails confirming our reservation and requesting our train details and arrival time. The hotel assured us that someone would pick us up at the station. Despite our timely replies, no one was there when we arrived. After numerous phone calls and waiting over 40 minutes, someone finally came to pick us up. Cleanliness: Did not stay long enough to assess. Breakfast / Restaurant: Did not stay to comment.
"Fantastic staff & amazing breakfast!"
The staff at the hotel were amazing and incredibly helpful throughout our stay. The breakfast was truly outstanding—one of the best hotel breakfasts we’ve ever had! Our rooms were comfortable and nicely appointed, and the location is very good and central, making it easy to explore the area. One downside is that most windows and balconies face the inner courtyard, meaning there’s limited fresh air circulation. However, this also means the rooms are very quiet, which is a rare plus given how narrow and noisy the Machu Picchu streets can be. If you happen to get a room facing the street, expect more noise. Overall, we would happily stay here again!
"Thumbs Up!"
The check-in process was pleasant and smooth, with very friendly staff who made us feel welcome. Our room was very clean and comfortable, with ample amenities and toiletries provided. The breakfast spread was excellent, offering a good variety. The location is unbeatable, perfect for exploring the area. It seems the hotel recently changed its name to Hotel Jaya, as much of the signage still shows La Cabana. Priced in the mid-range category, it offers great value. Special thanks to Miguel and Ricardo for their warm hospitality from the moment we arrived. Highly recommended!
"Friendly staff but rooms could use some work"
We stayed here for one night through Alpaca Expeditions before visiting Machu Picchu and had two rooms with several small but frustrating issues. In one room, none of the wall outlets worked, so we couldn’t plug in the refrigerator or charge phones. The other room’s toilet wouldn’t flush properly despite staff attempts to fix it twice, and since no other rooms were available, we had to make do. Both rooms had a noticeable problem with small flying bugs, and dead bugs kept appearing in the bathroom sink despite cleaning. Additionally, cell phone signal was weak in the area, and the hotel phone system didn’t work well — the front desk couldn’t reach a friend’s room when needed. On the positive side, the front desk staff was very apologetic and genuinely tried to help. The breakfast was better than in many other Peruvian hotels we stayed at. The luggage transport service was excellent — a staff member met us at the train, wheeled our luggage up the hills to the hotel, and later brought it back to the train station when we left, which we really appreciated. Aguas Calientes is a unique town mostly serving Machu Picchu visitors, so it’s hard to judge how this hotel compares to others. The lobby looked good, but the rooms we had definitely need cleaning, repairs, and better pest control.
"Very good, just a little noisy"
We stayed here as part of our Inca Trail tour booked with Action Peru Treks. The hotel has a very good location, lovely staff, decent breakfast, and comfortable rooms. The only minor downside was the thin walls, which meant we were occasionally woken by late arrivals—less than ideal after a long hike and with an early start to visit Machu Picchu the next day. Nevertheless, for a one-night stay, it was very good overall.
"good price but noisey, need hike to hotel"
The staff were very proactive, sending multiple emails to confirm our train arrival time and even picking us up at the station, which was a great help. Breakfast was excellent and started early, perfect for guests heading to Machu Picchu. On the downside, the hotel is located a bit uphill, so you have to hike a little to get there. The rooms are very close together, and we could clearly hear our neighbors showering or watching TV loudly very early in the morning—around 4 a.m. One of our rooms didn’t have a safe, and the other had a broken one. There’s no elevator, so carrying luggage up and down stairs was inconvenient. Additionally, the WiFi was quite weak; I lost connection in the bathroom completely.
"La Cabana stay June 2024"
The stay was generally okay, fitting for a 3-star hotel rather than a 4-star. The rooms were quite small and noisy, which impacted comfort. However, the hotel is very well located for catching the early bus to Machu Picchu quickly. A nice touch is that they provide breakfast bags to go, which is convenient for early departures.
"Nice place to rest"
We stayed here for one night during our visit to Machu Picchu. Check-in was easy and hassle-free, even though we arrived late, and the staff were friendly throughout. Our room was spacious and clean, with very comfortable beds that helped us recover from the long days leading up to our visit. Breakfast was good, and the location was excellent—close to many places to eat and drink. We would definitely stay here again.
"It’s trying hard to be ’boutique’ but not quite there…avoid room 14"
The hotel offers several positives: the reception staff were friendly, the bed was nice and large, and the location up the hill meant it was farther from the town’s noise. Our room included a separate shower and bath, as well as air conditioning, a heater, and a fridge stocked with complimentary water. Breakfast started early at 5 a.m., which is perfect for those visiting Machu Picchu. However, there were some notable downsides. The hotel did not meet us at the train station as promised, apparently due to a mix-up with guests. Being situated at the top of a hill might be inconvenient for some. Our assigned room, number 14, is located right at the top of the stairs leading to reception and sits in the corridor, making it poorly soundproofed. This meant we could hear all the noise from downstairs, and at one point I mistook a phone conversation from the neighboring room (room 13) as being just outside our door. The window faces an internal courtyard with stairs to other rooms, so the curtains had to remain closed for both privacy and security reasons. Additionally, lights from the corridor shone through a glass panel above the door and into the courtyard after we turned off our lights at 10 p.m., although these dimmed later in the night. The bathroom lacked ventilation, causing towels and the floor to remain damp overnight, making the floor slippery. Hopefully, other rooms don’t have these issues, but if you are assigned room 14, be warned!
"Excellent Hotel and outstanding service"
This hotel in Aguas Calientes truly exceeded our expectations during our Machu Picchu visit. The rooms were clean, spacious, and equipped with everything we needed for a comfortable stay. The staff were incredibly helpful and prompt, going above and beyond to assist with our special requests. We would absolutely stay here again and highly recommend it to anyone visiting the area!
"Really nice place!"
We stayed here during our trek with Alpaca Expeditions and were pleasantly surprised by both the quality of the hotel and its convenient location. It’s a really nice place to relax after a long day. The only downside was the dehumidifier, which leaked water onto our floor and got some of our clothes wet—so be cautious with that appliance!
"Underwhelming accomodation. But okay for a night’s sleep after a day if trekking"
We stayed here as part of our trek to Machu Picchu. The beds were comfy and I slept well—though after a 3:30am start and a full day of trekking, I think I could have slept anywhere! The hotel kindly provided breakfast to go for our early departure, which was very convenient. However, our clothes felt damp in the morning, likely because there was a gap above the bathroom door without any glass or plastic, allowing steam from the shower to escape into the room. Also, while the hotel is marketed as luxurious, I expected a bit more in terms of cleanliness and overall feel. There was an uneasy sense that it wasn’t entirely clean, which was disappointing.
La Cabaña Machu Picchu Hotel
Cabin‑style boutique lodging with rustic charm and mountain views. Offers comfortable suites with balconies—solid mid‑tier pricing.
Address
Ave Pachacutec 805, Aguas Calientes 08681, Peru
Website
https://www.lacabanamachupicchu.com/
Email
[email protected]
Telephone
+5184263230