Jaya Machu Picchu Hotel (Jaya Suites)
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"Hotel in Machu Picchu you would prefer not to choose"
We booked here after our Salkantay Trek with Alpaca Tours, eager for the promised room upgrade with a hot tub after days of hiking in the mountains and jungle. Unfortunately, the experience fell far short. The room was more expensive, yet the hot tub leaked so badly we had to call for help to bail out the water. There were no instructions for use, and the water was nowhere near hot enough to be relaxing. Breakfast the next morning was equally underwhelming — the coffee was lukewarm (poured from a boiler and reheated on the stove), there were no juices, and the overall quality was below expectations. For a hotel charging around $200 a night, this was a major letdown. We’d recommend skipping this one.
"Great base to explore Macchu Picchu."
Jaya offers large, clean rooms with generously sized showers. The location is excellent — just a short walk from the train station, bus station, and the local market. Luis greeted us warmly on arrival, making us feel right at home. Overall, a perfect base for exploring Machu Picchu. Thank you to the Jaya team!
"Peace!"
A great place to relax in a charming ancestral town. The location is ideal, with excellent restaurants nearby. The employees are friendly and provide great service.
"Mediocre but clean hotel in great location"
This hotel appears newly decorated and is in a great location, but my stay was marked by several inconveniences and discomforts, too many to list. Communication with the front desk was hit or miss and often frustrating, possibly due to limited staff training. The highlight of my experience was breakfast on the top floor—Carlos, a well-spoken and caring host, went out of his way to ensure our group enjoyed our meal. Thank you, Carlos!
"good, solid stay!"
The beds were super comfortable, and the staff was incredibly nice! Special shoutout to Luis, who was very hospitable with our bags and showed great kindness. The location is convenient, close to the bus stop, train station, and plenty of great food options. We experienced a minor water issue, but the staff resolved it quickly and efficiently.
"Nice staff"
You get what you pay for! The triple rooms have no external window and open directly into a corridor, which made me nervous traveling alone with my twins as it felt unsafe. The very kind manager moved us to a room with a window, but it turned out to be extremely noisy. The lift was out of service during our stay, which was inconvenient since breakfast is served on the 7th floor. On the bright side, the staff were absolutely lovely and tried their best to help.
"Good place to stay in Machu Picchu"
The hotel is centrally located, making it easy to explore the town. Rooms were clean, and the elevator was a welcome feature after long hiking days. Guests can enjoy filtered water and tea all day, and breakfast was excellent with attentive servers. The front desk staff was exceptionally helpful, especially Kevin, who offered great dining recommendations and promptly provided an air conditioner when the room got warm.
"Hot water ran out. Jacuzzi didn’t really work. Wifi pretty much did not work."
After a full-day Inca hike, I was looking forward to a hot shower, but the hot water quickly ran out, forcing me to finish in cold water. It was fixed later that night, so we re-showered after dinner, but points were already lost. Our room (310) faced a football field and volleyball court, with activities going on until at least 10 pm — closing the windows helped with noise. While the room looked fancy and recently renovated, practicality seemed overlooked. There were no slippers and the floor wasn’t clean enough for bare feet, the closet was too short for mid-length jackets, and poor ventilation left the room and mirrors foggy for a long time after showers. Wifi was unstable, repeatedly disconnecting and running very slowly — though this might be an Aguas Calientes issue, as mobile data was also on slow 3G. On the plus side, the bed was clean and comfortable, and breakfast on the 7th floor was a pleasant surprise, with eggs made to order and hardworking, friendly staff. Luggage storage at reception made it easy to visit Machu Picchu after checking out in the morning. Overall, a mix of comforts and inconveniences.
"Now we understand the good reviews.."
In short, the glowing reviews of this hotel did not match our experience, and I’d like to share this so others don’t fall into the same trap. From a value perspective, the property is overpriced for what you get. On the positive side, the room was clean, nicely presented, and had a jacuzzi. Breakfast was average — with the odd restriction of being allowed only one egg order — but the gentleman serving it was friendly and provided good service. Unfortunately, we endured two very noisy nights and struggled to sleep. The biggest disappointment came when requesting a late check-out: the receptionist quoted $20 for noon and $50 for 1 p.m. checkout. Ten seconds later, she called back to say we could check out at 1 p.m. for free if we left a good review. At checkout, we were pressured again about the review. This kind of manipulation is a big red flag for me. Overall, not worth the price you pay.
"Well positioned, clean and best of all they hired a really great person who helped us with information, tea and luggage."
To be honest, Luis was an exceptional host — from meeting us at the station to seeing us off, he ensured all our needs were met. The lobby was clean, well-equipped, and had a spotless bathroom and shower downstairs. We only stayed one night, but the room temperature was perfect, and the shower and bath were both lovely. My only suggestion for improvement would be softer pillows, though Luis had kindly offered to switch them out, which was my oversight.
"Vacation"
Kevin at the front desk was exceptional—extremely helpful and knowledgeable about the local area, activities, and the best ways to navigate the country. He was always ready to assist instantly with anything we needed, whether it was room-related or tourist information, making our stay smooth and stress-free.
"Ok hotel, but better options available"
The room was nice, but the staff felt quite cold, and the hotel itself is very simple. It’s not worth the inflated price, especially given its location at the less appealing end of Aguas Calientes. Breakfast was basic, with stewed coffee and staff lingering until guests left. Overall, nothing particularly special about the experience.
Jaya Machu Picchu Hotel (Jaya Suites)
Friendly service, centrally located, and an adults-only property offering heated rooms at mid-range rates. Staff known to greet guests at the train station.
Address
Los, Alameda Los Artesanos 207, Aguas Calientes, Peru
Website
https://jayamachupicchu.com/
Email
[email protected]
Telephone
+51 997 857 884