Hotel Ereza Mar – Adults Only
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"Adult Only Hotel – but treated like children"
We arrived at the hotel just a 10-minute drive from the airport, which was very convenient after a 4-hour flight. Check-in was smooth, and the reception staff were friendly, helpful, and always smiling. The hotel itself is beautifully designed and spacious. Rooms & Pools: The rooms were comfortable, but the lack of air conditioning was noticeable. There are two pools: the downstairs pool has no shade, and towels were reserved early, while the top-floor pool has canopy beds but no bar, and the hot tubs were unclean. Food & Drinks: Breakfast was the best meal of the day, though lunch and dinner were heavy on red meat, repetitive, and fish was often dry. Drinks were poor, served in plastic cups, and cocktail machines produced some of the worst drinks we’ve ever had. Snacks were simply leftovers. All-inclusive rules were unusually strict – drinks could not be taken from the restaurant, and only certain beverages were served in glasses. Entertainment & Atmosphere: There was no entertainment or background music, making the hotel unusually quiet and dull. Smoking rules were confusing, and the single bar staff created long queues. Overall: While the hotel itself is lovely and Caleta de Fuste is beautiful, the all-inclusive experience was disappointing. We will return to the area but will book a different hotel next time.
"A wonderful oasis in the heart of Caleta."
As a solo guest, I was initially apprehensive, but my experience exceeded expectations. I had requested a room at the side of the hotel and was pleasantly surprised to be given the best room. The pool area is lovely, though some guests put out towels before 7am and didn’t return until after 2pm – a frustratingly selfish habit! The food was good, and the staff were genuinely lovely. A special shout-out to Christina on reception and a huge thank you to Lorena, who always knew guests’ names and went above and beyond – she truly deserves a promotion! Overall, this is a lovely hotel in a convenient location, perfect for solo travelers.
"Relaxing week at Ereza Mar Hotel"
We spent a week at the Ereza Mar as all-inclusive guests, opting for a sea-view room, which was definitely worth the extra cost. The hotel itself is very clean and peaceful, which we truly appreciated. The air circulation in our room could have been better, and some nights we slept with the balcony door open to help cool the space. When my husband tried to adjust the air conditioning, the dial came off in his hand and caused a brief electrical issue that maintenance promptly fixed. The food was decent, with some unusual combinations, but there was always something available to eat at every meal. A lovely touch on our 31st anniversary was a surprise bottle of bubbly sent to our room by the Hotel Management Team, which made our celebration extra special. To secure a sunbed by the downstairs pools, you need to be early, as most are taken by 8 a.m. and towels aren’t removed from unused beds until late afternoon. However, the rooftop terrace is a real highlight, featuring hot tubs, Balinese beds, sunbeds, and cold showers. Open from 10 a.m. to 7 p.m., this beautiful space sits above the spa, and on some days we even had it mostly to ourselves. The only inconvenience is needing to descend four floors to the bar for drinks, but bringing water bottles up worked perfectly. One improvement could be water refill stations, as bar staff can refill bottles, though not all are enthusiastic about it.
"Clean hotel but let down by air con, food & dreary atmosphere"
My partner and I stayed here for seven nights and unfortunately our experience was mixed. Upon arrival, we were informed that the air conditioning wasn’t working anywhere in the hotel and would take a few hours to fix. That first night was extremely uncomfortable, with temperatures making it almost impossible to sleep. Although the AC started working later that day, it never really got cold enough for our comfort. Our room itself was quite nice, and we appreciated the small touches, like daily chocolates, and the hotel was very clean. The food was average at best, often fish-heavy, which was disappointing for someone who doesn’t like fish. In comparison, we’ve had better all-inclusive meals at smaller 3-star hotels. The infinity pool was lovely, but securing a sunbed required waking up before 7 a.m., which we found inconvenient. The overall vibe of the hotel felt flat, with little interaction among guests and minimal participation in evening entertainment. The island’s location also wasn’t ideal for us. While the coastal walks were pleasant and we enjoyed spotting chipmunks along the rocks, the area felt run down and unclean, with cigarette litter being noticeable. Overall, it was an okay week away, but neither the hotel nor the island would be somewhere we’d choose to return to.
"A fine holiday"
Upon arrival at the hotel, our first night was difficult as the air conditioning was broken, making sleep quite uncomfortable. Fortunately, from the following day onwards, everything was fine. The room was comfortable, the food was satisfactory, and overall the stay was pleasant. The highlight for me, however, was the entertainment—it was lively, engaging, and a lot of fun to participate in, making the experience truly enjoyable.
"Air-conditioning!!"
We just returned from a week at this hotel and, while it was spotlessly clean and the staff worked very hard, we were extremely disappointed that the air conditioning was not repaired during our last five days. The nights were unbearably hot, making sleep virtually impossible. Despite reporting the problem multiple times, there was no sign of engineers, and it seemed many guests’ complaints were ignored. On a positive note, the food was good, with a nice carvery and breakfast options, though the juice was weak and the cocktails were disappointing—one was even mostly water and ice. The hotel staff were lovely, though clearly overworked, and queues at the bar were long, so don’t expect to get tipsy quickly! The location is convenient, with the town close by and pleasant evening walks along the front, though the area is showing signs of wear and litter. Overall, the hotel has great potential, and with a few adjustments—particularly fixing the air conditioning and improving drinks—it could compete with higher-rated properties like H10.
"Perfectly reasonable hotel"
This hotel proved to be a great choice for a relaxing week in the sun. It’s just 20 minutes from the airport, making travel hassle-free, and the staff were incredibly friendly and helpful throughout our stay. The roof terrace with cabana beds was a real highlight, offering a peaceful spot to unwind, and the pool areas were clean, quiet, and never overcrowded. Our room was spacious, comfortable, and well-maintained, with comfy beds that made it easy to relax. I especially appreciated the thoughtful touches, like bar staff bringing complimentary cucumber water around the pool. The coastal walk and nearby views were beautiful, there’s a supermarket close by, and outdoor seating for meals made dining pleasant. Unlike many resorts, the wine at evening meals was served in bottles rather than the usual tapped options, which was a nice touch. On the downside, the food wasn’t brilliant, mostly due to reheating issues, but there was plenty of variety, and breakfast was good. Personally, I didn’t find the beach very comfortable for lounging, as it felt hard underfoot—but that’s not the hotel’s fault. Sunbeds were plentiful, though umbrellas were limited, so early risers had the advantage of shade. While I didn’t have a sea view, I enjoyed people-watching from the balcony. Overall, I didn’t pay a fortune and just wanted a sunny week of relaxation, and for that purpose, this hotel was perfectly fine.
"Disappointing stay"
I have just returned from a stay at this hotel, having long wanted to try it after many years at the neighboring San Jorge. The hotel itself is extremely clean, the staff are friendly, and we particularly enjoyed the breakfast, which offered a good variety of food. While we didn’t experience all-inclusive, I did try a cocktail, which was very disappointing—it was machine-made and curdled, and I wouldn’t have been happy paying for all-inclusive drinks. The bar queue was also very long, making it inconvenient. The rooms were spacious and cleaned daily, but the hotel felt sparse, with a lot of unused space. From what we saw, the entertainment wasn’t great, and the overall atmosphere was lacking. Many guests seemed unhappy and rude, and there was no real holiday vibe. Unfortunately, for these reasons, I would not choose to stay here again.
"Awful food"
Currently staying at this hotel with my two boys, who are true foodies. We have a junior suite, which is perfect for us, and the hotel is kept very clean. The location is excellent. Unfortunately, the lunch and dinner here have been the worst we’ve experienced at any resort. Breakfast is the better option. Dress codes at the dining area are strict – men cannot enter wearing a vest; a short-sleeve T-shirt is required. The cocktails are machine-made and lack flavor, which has completely changed how I’ll travel in the future – I’ll likely opt for self-catering or bed-and-breakfast options. Sunbeds are reserved very early in the morning by repeat offenders, which is frustrating but typical on European holidays.
"PENSANDO EN VOLVER"
The hotel is very well located, with easy access to nearby attractions. The front desk provided good service, and all the staff were extremely friendly. Cleanliness throughout the hotel was excellent. The pools are fantastic, and the buffet offered a good variety of dishes to suit all tastes. A special mention goes to Said, the hotel animation coach – a true professional and a wonderful person. Overall, a very enjoyable stay, and we’re already thinking about coming back!
"Lovely hotel and we really enjoyed our stay!"
Despite some initial worries after reading previous reviews, our stay at the hotel was fantastic. We chose a Junior Suite with a balcony overlooking the sea, and it was perfect—the room and hotel looked exactly like the photos. The staff were incredibly friendly and attentive, remembering our room number effortlessly and always happy to help. We never had any issues getting drinks at the bar, though I agree with others that the cocktails aren’t great, so it’s better to choose something else. The food was enjoyable, sometimes a bit lukewarm, but there was always plenty of choice, catering well to fussy eaters and those with allergies. Beer was on tap in the restaurant, and bottles of wine were available in the evenings. The pools were lovely, and the chill-out area was nice, though it lacked shade, making the hot jacuzzi on a sunny day a bit odd. Housekeeping did an amazing job keeping the entire hotel spotless. The hotel is conveniently located—just a short taxi ride from the airport and a walk into Caleta De Fuste for shops and restaurants. My only real downside was the limited parasols around the pools; with only a handful available, early mornings were necessary to secure shade, which was inconvenient for someone with pale skin like me. Overall, we had a wonderful time and would definitely recommend this hotel and return ourselves.
"Average stay"
This hotel is very clean, well-maintained, and conveniently located on the seafront, close to shops and other amenities. The staff are mostly friendly and helpful, with a special mention to Loraina at the day bar for her excellent service. We stayed all-inclusive, and while the food was plentiful, it wasn’t particularly impressive. Drinks, including beer and spirits, seemed somewhat watered down, though that may be personal preference. The bar setup was unusual, as you could only order two drinks at a time, and there was typically just one barman on duty, leading to long queues, especially in the evenings. Additionally, all-inclusive drinks stopped being served at 11 p.m., after which guests had to pay. A notable issue was the early morning scramble for sun loungers, most of which were claimed by 7:30 a.m., often with towels left on them for hours. Our biggest disappointment, however, was the misleading hotel size: Jet2 described it as a 160-room property, which suited our preference for a small hotel, but on arrival we discovered it actually has over 360 rooms—a significant difference. Overall, the hotel has many positives, but these issues are worth considering before booking.
Hotel Ereza Mar – Adults Only
A modern adults-focused hotel offering sea views, pools, spa services, and a relaxed atmosphere.
Address
Av. José Franchy Roca, 6, 35610 Castillo Caleta de Fuste, Las Palmas, Spain
Website
http://www.ereza.es/
Email
[email protected]
Telephone
+34928857101