Raffles Grand Hotel d’Angkor
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"Good experience"
Good experience im general. We had lovely stay
"A Professional Five Stars hotel in Siem Reap"
I had a truly wonderful experience during my visit to Siem Reap. I stayed at Raffles, the most luxurious five-star hotel in the city, and it exceeded all expectations. The location is perfect — right in the heart of Siem Reap, just 10 minutes from the town center and only a couple of minutes from a grocery store. The staff were absolutely amazing, always attentive and welcoming, which made my stay even more memorable. I would highly recommend this hotel to friends and anyone looking for a luxurious and unforgettable stay in Siem Reap.
"Ideal Location stepping back in time"
We chose this hotel as repeat guests of Raffles Singapore, having stayed three times (twice before the refurbishment and once after). This property reminded us of the “old” Raffles Singapore with its beautiful teak flooring, old-fashioned marble bathroom (though smaller), and massive, extremely comfortable beds. A real highlight was the incredibly old wooden elevator with open metal doors — apparently the oldest lift in Indochina! The staff were attentive and pleasant throughout our stay. The outdoor grounds are lovely to wander, but the pool truly steals the show, offering a wonderful space with plenty of loungers to relax on. The location is ideal for visiting Angkor Wat, and after our early 4 am start for the sunrise, the hotel surprised us with a breakfast “box” that was anything but ordinary — a rucksack filled with yogurt, pastries, croissants, jam, juice, and flasks of tea. We enjoyed this in peace by a lake near the temple, which made the morning even more special. The only downside was housekeeping. After returning around 11:45 am, eager for a shower, our room was still being cleaned. Despite waiting politely for 20–30 minutes, we eventually had to ask them to return later so we could freshen up. Overall, this is an ideal place to stay — not only for exploring Angkor Wat but also for enjoying evenings out in town, just a short tuk-tuk ride away.
"Amazing stay at Raffles in Siem Reap"
We stayed at Raffles in Siem Reap for three nights in early October 2024, and wow — what an unforgettable experience! The level of personalized service was truly remarkable, reminiscent of the bar in Cheers where “everybody knows your name.” For example, we met both the GM and the head of F&B, and when they learned that Hanoi was our next stop, they prepared a thoughtful list of restaurant and activity recommendations for us. Another standout moment: after a minor bike accident that required stitches, the hotel coordinated everything with the international hospital in advance. By the time we arrived, a nurse, doctors, and even our daughter’s passport photo (sent by the hotel) were ready and waiting. That level of care gave us so much peace of mind. We also loved dining at Restaurant 1932, the hotel’s signature restaurant, and our rooms in the historic wing were excellent. We booked our temple tours through the hotel, and while we may have paid a premium, the guides Raffles arranged were outstanding. One manager even took an hour to share the fascinating history of the hotel with us, followed by a complimentary lesson in making their special Raffles Siem Reap version of the Singapore Sling. As for improvements, only a couple of small notes: the gym could use stronger air conditioning, and the live band at Sunday Brunch was a bit too loud for our taste. Overall, we can’t recommend Raffles highly enough. If you’re visiting Siem Reap, stay long enough to enjoy the property itself — after a long, hot day at the temples, returning to the oasis of Raffles is pure luxury.
"Beautiful property and super relaxing"
It was our first time visiting Cambodia, and staying at Raffles Hotel made it an exceptional introduction. Every little detail was perfectly managed, and the staff were wonderfully attentive — especially accommodating our needs with a small baby. Truly a memorable and seamless experience!
"A place steeped in history"
The Raffles of Siem Reap is a magnificent hotel, whose historic building creates a true “wow” effect upon arrival. The sweeping façade, majestic lobby, and the warm kindness of the doormen immediately set the tone. We stayed three nights and, while the welcome was friendly, our arrival was unfortunately marked by several difficulties that required the intervention of a manager. His professionalism and efficiency significantly improved our experience, and we remain grateful. We were upgraded to a Colonial Suite — a spacious room full of character with an excellent bed and a lovely garden view. That said, the bathroom felt rather small and sound insulation could be improved, both from outside and adjacent spaces. The pool is superbly integrated into the grounds, though poolside service was not always as attentive as expected. Similarly, while the restaurant serves excellent dishes, the service can be uneven (our first meal took 45 minutes for just two dishes). In contrast, the Elephant Bar stands out with impeccable service and outstanding cocktails in a truly unique setting. Afternoon tea, offered once with ALL status, was also a delightful highlight. The spa provided a decent experience, though it fell short of the level of excellence expected at this price point. On a brighter note, we booked the Raffles “Angkor Temples by Scooter” experience — and it was simply unforgettable. While more expensive than similar tours in town, it was exceptionally well-organized and worth every moment. We appreciated the late 2 pm checkout and warm farewell from the team. Overall, Raffles Siem Reap is a charming, historic hotel that delivers a memorable stay. Still, for a property carrying the Raffles name, service consistency and attention to detail could be refined to truly reach the brand’s full potential.
"Nice hotel, our room let down by bathroom"
We visited Raffles Siem Reap as part of a Scenic Cruises tour, and the hotel immediately impresses with its stunning lobby and lounge overlooking the pool — a true wow factor. Check-in was smooth and efficient, and the iconic Elephant Bar lived up to its reputation with a lovely atmosphere. Our room was spacious and comfortable, though unfortunately affected by significant road noise. The bathroom layout was less than ideal, with a very small shower and shelving placed at an awkward height, seemingly designed only for tall guests. While the property offers undeniable elegance and charm, some practical details could be improved to match the overall grandeur.
"NICE HOTEL BUT DISAPPOINTED AND THINK OF THE BALLS QUIES"
I agree with a previous review that described a similar experience. This is admittedly a beautiful, historic hotel with a large pool, friendly staff, and generally very good service. However, for a property positioning itself as a 5-star international hotel with prices to match, we faced several disappointments. We had booked and prepaid our room four months in advance, choosing a garden view for tranquility. In reality, the garden is very small, directly facing the road, and next to an event space. On our first night, a loud concert went on late, even though the hotel knew we had to be up at 4:30 a.m. The following morning, when we could finally rest, we were woken again at 6 a.m. by outdoor music as if from a nightclub. The only response was a polite apology — no effort to make amends. For a hotel of this caliber, the first priority should be ensuring guests can actually sleep. Adding to the disappointment, the room rates were significantly higher when we booked compared to recent weeks, leaving us feeling shortchanged.
"Old-fashioned luxury"
The hotel is a superb building offering all the comforts of an international property. The cuisine is impeccable, and while service can sometimes be a little confusing, it remains pleasant overall. Highlights include an incredible yoga teacher and highly skilled massage therapists, making the wellness experience truly memorable. A couple of minor suggestions: the gym could benefit from windows for a brighter atmosphere, and a dedicated yoga shala would enhance the experience even further.
"Not unto Raffles standard"
The only real highlight of our stay was the café and bar staff, who were warm, attentive, and the only ones who truly reflected the service expected from a 5-star property. Unfortunately, the rest of the experience was far from what the Raffles name should represent. The front desk staff struggled with even basic English, making communication unnecessarily difficult despite repeated attempts to clarify. The small hotel shops were also disappointing, with one shopkeeper (particularly the Kashmiri one) being overly pushy and asking personal questions like whether a woman was “Miss or Mrs” within a minute of entering the store — behavior that felt intrusive and highly unprofessional. When I raised this concern with the front desk, the response was dismissive and unhelpful; instead of addressing the issue, they still directed us back to the same shop for a paper bag. Overall, this felt like a generic hotel using the Raffles name without living up to its standards, which was both disappointing and unacceptable.
"Good stay in a beautiful hotel"
This is a very nice pension offering a unique historical experience, complemented by highly dedicated staff. Our room was comfortable and nicely presented, though slightly smaller compared to similar accommodations in the area. The small balcony added charm, but it lacked seating to fully enjoy the space. Overall, a great and memorable stay.
Raffles Grand Hotel d’Angkor
historic landmark offering colonial-era grandeur, lush gardens, and proximity to Angkor Wat. It’s a top choice for travelers who value elegance, history, and exceptional service.
Address
Khum, Preah Sihanouk Ave, Krong Siem Reap 17251, Cambodia
Website
https://www.raffles.com/siem-reap/
Email
[email protected]
Telephone
+85563963888