Zannier Hotels Phum Baitang
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"Beautiful and Tranquil but silence is broken by jet washing !"
This resort is truly stunning, with a lot of attention paid to detail and an extremely tranquil setting. However, our experience was disrupted when the hotel decided to jet-wash the paths during the days we were relaxing at our private pool. At this level of service, such a disruption is completely unacceptable. Unfortunately, this points to poor management despite the otherwise beautiful surroundings.
"Laundry service takes advantage of guests"
While the hotel’s location on a dirt road was not an issue, the cost of laundry was extremely excessive—$200 USD for light laundry is hard to justify, especially when locals pay around $5 USD. That said, the hotel itself was in very good condition, and the food was excellent.
"More like 4 stars than 5"
This hotel is undoubtedly one of the best in the region, largely thanks to its stunning grounds and exceptionally friendly, helpful staff who made our stay very pleasant. The pools are warm and inviting, though the private pool in our villa was quite small. The beds were unfortunately very hard, making it difficult for the whole family to sleep comfortably. Breakfast offered a very limited selection, and poolside food was rather disappointing. On the other hand, dinner at the restaurant near the reception was excellent, with truly great flavors. What stood out negatively were the high prices for food and drinks. A glass of wine cost more than in Switzerland, which seems unreasonable given local wages, and bottled water at $5 each should ideally be included in a hotel of this caliber. Overall, it was a nice stay with top-notch service and a fantastic hotel complex, though some aspects—like bed comfort and culinary options—could use improvement.
"Overrated"
We stayed at this property in July, mainly using it as a resort to relax after visiting the temples. The rooms are amazing and well-equipped, and the pool is by far the highlight of the property. Toiletries in the bathroom are excellent, and the Sunset Bar offers genuinely excellent drinks. Leo, the remo driver, was also a standout in service. However, there are notable drawbacks. The food is grossly overpriced and extremely limited. Breakfast items often ran out and were refilled slowly, and lunch and dinner menus lacked variety—especially French options, which was disappointing for our group. We eventually went out to Abacus for a better dining experience. Service can also be inconsistent; one night during heavy rain, we requested a buggy, were told to wait, and ended up walking through flooded areas, ruining our clothes and shoes. Additionally, nearby late-night music could be heard across the property. While Phum Baitang is beautiful, with excellent rooms and pool, considering the price and limited dining options, there are many other five-star properties in Siem Reap that offer better value for money.
"Lovely resort of high quality, but extremely pricey and located a bit far away from the centre of town"
This is a lovely, well-maintained, high-quality resort in an idyllic setting, staffed by some of the friendliest people you could imagine. The rooms are excellent, though ours (06 and 07) had no view, making the balcony somewhat wasted—worth checking room placement if you plan to enjoy evenings outside. The pool is wonderful, with stunning views of the rice paddies, and the pool bar staff, especially Lin, were attentive and friendly. The restaurant serves very tasty food. However, there are two main drawbacks. First, the location is far from central Siem Reap attractions, making excursions slightly inconvenient despite the availability of tuk-tuks. Second, the resort is very expensive compared to local standards. Cocktails from $16, an evening meal for four at $300, and $5 per liter for filtered water all feel excessive, even for a luxury experience. Overall, we enjoyed our stay and appreciated the quality and service, but we wouldn’t strongly recommend this resort to friends seeking value or convenience in Siem Reap. It’s beautiful and exclusive, but there are other five-star options closer to the city and temples that offer better value for money.
"Nice Looking"
The resort looks nice at first glance, but after a few hours it becomes clear that it’s a very artificial, tourist-focused environment. Surrounded by a wall in the middle of flat dirt lots and run-down homes, it feels more like a theme park than an authentic Cambodian experience. While the rice fields are real, the smell of wet manure and mud in the hot sun dominates, and loud music from neighboring houses disrupts the peace. The pool and grounds are visually appealing, but the pool is swarming with bats in the evening and too hot during the day to enjoy. Breakfast was barely satisfactory, with runny eggs and fruit covered in flies. The room and room service were nice, and the dipping pool next to our room was enjoyable, though the outdoor bed was dirty and daytime heat made it uninviting. Mosquitoes in the evening also made lounging outside uncomfortable. The on-site massage was okay at $100, but much less impressive than town options at $15. Dining in town was also far better. Overall, the resort delivers comfortable rooms on well-maintained grounds, but the location, high prices, and mediocre overall experience make it hard to recommend. Three stars.
"A sublime decoration"
We spent six nights at this magnificent hotel and were truly impressed by the sublime decoration. Our two villas, each with its own swimming pool and located next to each other, were perfect for our family and children. Breakfast was excellent, adding to the overall wonderful experience. We had a very enjoyable and memorable stay.
"Perfect stay"
This has been the perfect stay and probably my favorite hotel. The staff are fantastic, and the property is wonderfully quiet. I especially appreciate that it’s 100% green and sustainable, which is very important to me. Located very close to Angkor and just 10 minutes from the city, it’s truly a magical place.
"If you are looking for peace and quiet, you have come to the right place."
The entire complex is beautifully maintained and very uniform in design. The staff are extremely friendly and helpful, ensuring a pleasant stay. Rooms are well-situated and come with balconies, adding to the comfort. Breakfast and dinner offer a large selection of high-quality dishes. Evenings are quiet, with few guests around, making it a peaceful place to relax.
"Pure magic in Siem Reap — a family stay we’ll never forget"
We stayed at Zannier Hotels Phum Baitang in June, and it was truly magical—easily one of the best hotels we’ve ever experienced. Highlights included the beautifully simple buffet breakfast overlooking the peaceful rice paddies, a huge and gorgeous pool that became our afternoon ritual, and spacious, luxurious rooms that felt both refined and relaxed. We booked several private tours through the hotel, including a sunrise visit to Angkor Wat, an Angkor Thom bike tour, and a countryside bike ride. Every tour was superb, with guides who were warm, deeply knowledgeable, and flexible in tailoring each experience to our preferences. The bike tours, accompanied by the hotel’s Defender, were especially memorable for the whole family. Service was thoughtful without being fussy, the grounds were stunning, and the entire stay felt effortless. We can’t wait to return—wholeheartedly recommended.
Zannier Hotels Phum Baitang
Known as the “Green Village,” this resort offers luxury villas in a tranquil setting surrounded by rice paddies. It’s ideal for travelers wanting a serene escape close to Angkor.
Address
Neelka Way Sangkat, Krong Siem Reap 17252, Cambodia
Website
https://www.zannierhotels.com/phumbaitang
Email
[email protected]
Telephone
+85563961111