Heritage Suites Hotel
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"Strange one"
A bit of a strange experience. We booked this as a 5-star hotel through our agent, but it didn’t feel like one—no TV or phone in the room, for example. That said, the hotel has a certain charm with its old colonial style. The staff are excellent, very helpful, and the property is very clean. They even arranged transport when I needed to go to the pharmacy in town. Breakfast options were fairly limited but satisfactory. Overall, a pleasant stay, though perhaps not quite deserving of a full 5-star rating.
"Good in parts."
We had high expectations for this hotel, especially given the price, but unfortunately, our experience fell short. The room initially seemed lovely, with a nice pool and a large bath, but daily annoyances quickly added up. The hot water ran out every day when the bath was only a quarter full, and it never got hotter than lukewarm despite our complaints. The bedroom area was cramped, bedside tables inconvenient, and the light switches awkwardly placed with dim and flickering lights. The bathroom floor was dangerously slippery, and the pool, though refreshing, had rough surfaces and wasn’t wide enough to swim properly. Small details also frustrated us: black coffee was unavailable unless paying extra, the in-house restaurant was overpriced, and breakfast options were limited and inconvenient—especially the sunrise basket, which lacked proper utensils. On the positive side, the ambiance, gardens, and pool area were lovely, and the daily small gifts were a nice touch. Overall, despite some charm, the practical shortcomings made this stay disappointing.
"Hard bed and no washbasin in the toilet"
We would have rated this hotel 5 stars if not for the very hard mattress and the inconvenient layout of the toilet, which is separate from the bathroom and requires walking around furniture to wash your hands. The staff and food, however, are outstanding—5/5—with thoughtful touches like turn-down service. Our guide recommended taking a tuktuk to town (about $1 USD), as the 15-minute walk could be tricky due to stray dogs, not traffic.
"Average"
We stayed in a pool villa, but the rooms felt strangely furnished and slightly worn. The toilet had very poor lighting, making it almost impossible to see properly. The in-room pool was small, not well maintained, and overall the hotel gave a rather tired impression—clean, but not particularly well cared for. Breakfast was underwhelming, with a very limited selection that lacked flavor or care in preparation. The coffee machine in the villa required paying USD 2.50 per capsule, which felt unnecessary and frustrating. A word of caution: avoid taking the tuk-tuk directly in front of the hotel; it charges three times the normal rate. Use a Grab instead to avoid being overcharged. While the hotel has charm, practical issues, overpriced extras, and the busy crowds at nearby temples detracted from the experience.
"Serene and Beautiful"
This was our second visit, and we would rate it 4.8 stars. The room is beautiful, spacious, and serene. The staff are extremely friendly and helpful, and the food is top-notch and delicious. Our only minor issue was the platform bed mattress, which caused some back discomfort for me, though others may not have the same problem.
"Old colonial charm, but needs a bit of an update!"
I booked this hotel for a quiet solo retreat during low season in Siem Reap, and the arrival experience was very welcoming. The staff were lovely, and I appreciated the room amenities form, allowing me to request things like mosquito spray. The suite itself was spacious, with separate toilet, shower, and bathtub areas—a definite plus. However, several issues were noticeable: mosquitoes in the room, a small stain on the bed sheets, a broken door handle to the private pool, and the air conditioning had an erratic on-and-off pattern. By day, the hotel revealed itself as a charming old building with a small, cozy feel, friendly staff, and a decent public pool. Being such a small hotel (around 27 rooms), the staff knew a lot about guests, which sometimes felt intrusive. The spa experience was a bit uncomfortable, with staff standing around after treatments. The on-site restaurant was serviceable but not exceptional, and the bar lacked atmosphere due to low occupancy. Both private and public pools were not cleaned daily, which was disappointing. Overall, it’s a decent boutique stay with friendly staff and a nice setting, but the hotel could benefit from updates and better maintenance to match its potential.
"A lovely hotel"
The hotel was great, with staff showing wonderful care—each day we even received a small gift in our room. Breakfast was good, though other food options were quite expensive. During our quiet stay, we felt well attended to by the staff. The only downside was an unexpected party during our visit. While it wasn’t a major issue, it would have been helpful to receive a heads-up, especially since we were waking up at 4 a.m. for a sunrise temple tour.
"The Beautiful Hermatige suites"
We were warmly welcomed by the lovely Miss Nith, who was polite, friendly, and gave us a thorough tour of the premises. Our evenings at the hotel were delightful, with a great choice of meals that were delicious and excellent value. Miss Tola provided attentive, friendly service during dinner, always smiling and making the experience special. Happy hour by the pool was a highlight, with a relaxed and pleasant atmosphere. The rooms were comfortable, and each evening we found a little surprise on our bed—a lovely thoughtful touch. If Cambodia weren’t so far from Ireland, we would definitely return.
"Very nice colonial hotel"
We stayed in the hotel’s most beautiful suite, featuring a private swimming pool, jacuzzi, and sauna. The suite exceeded 100 m², with two bathrooms and enough space for four, though it was just the two of us. The hotel’s colonial-style charm and small number of rooms ensured a tranquil stay. The room was quite dark, and the cleanliness of our private pool and jacuzzi was average—we had to request additional cleaning. Breakfast was good but served a la carte, which we found slower and less convenient than a buffet. The bedding was slightly too firm for our liking. The staff were very attentive and helpful, making our stay comfortable despite a few minor drawbacks.
"Wonderful hotel!"
A quiet luxury hotel with some of the kindest staff you could hope for. We stayed in a stunning residence featuring a private pool and jacuzzi—pure indulgence. The service was top-notch, attentive without being intrusive, and the food was absolutely incredible. A truly memorable stay!
Heritage Suites Hotel
A boutique hotel with colonial charm, large suites, and an inviting courtyard pool. Its intimate atmosphere appeals to those seeking a quieter luxury stay.
Address
Phum, Heritage road, Wat Polanka Rd, 93101, Cambodia
Website
https://heritagesuiteshotel.com/
Email
[email protected]
Telephone
+85511969100