InterContinental Presidente
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"Exceptional Hotel, GM and Staff"
This has truly become my favorite hotel in the Intercontinental Group. The rooms are excellent, the restaurants are outstanding, and I always enjoy the new artwork on display throughout the property. Alfredo di Roma remains my top choice for lunch—simply superb! What truly sets this hotel apart, however, is the staff. The service is consistently exceptional, and the General Manager, Mr. Rey, has elevated the hotel to the highest standards. He goes out of his way to make every stay memorable, engaging personally with both guests and staff, and implementing many positive changes that enhance the overall experience. I look forward to returning in March. —Dr. Mann, Professor of History and Fulbright Scholar
"Good Hotel"
The hotel is well-situated in the pleasant Polanco neighborhood, right next to the Auditorio Nacional and surrounded by other hotels like the Marriott and Hyatt Regency. It’s a safe, quiet area with plenty of dining options, from touristy chains to local spots. The Auditorio Metro Station (Line 7) is within walking distance, and the Centro Histórico or MEX airport are both about a 20-minute drive away—MEX is only around an $8 Uber ride. The hotel itself is a typical high-rise with a large lobby, travel office (Aeromexico and currency exchange), gift shop, and two restaurants. The staff were extremely helpful, and cabs and Ubers are easy to access. Check-in as an Ambassador was smooth and included perks like a private table, a small souvenir, a wine coupon, and a late 4 PM checkout. Club access for $30 was highly worthwhile. Our two-queen room was small, with firm beds and only two pillows. The bathroom was compact but had an excellent shower, outlets next to the bed, blackout curtains, and minimal noise. The highlight, however, was the 34th-floor Club Lounge. Stunning views, comfortable seating, and top-notch service made it a real standout. Breakfast spreads were impressive, including an omelet bar, eggs, bacon, waffles, Mexican dishes, cold cuts, smoked salmon, breads, cereal, and excellent coffee. At 30,000 points per night (rising to 35,000), this hotel offers solid value, and I would gladly stay here again.
"Great Stay, Great Club Lounge experience…Location is just ok…"
We had the pleasure of staying at the JW Marriott Polanco for four days in January and found it an excellent choice. Although we considered the Four Seasons, the price made this hotel an outstanding value, especially with an upgrade to a suite on the 34th floor and club-level access. Location-wise, it’s close to the park and within walking distance to the Polanco shopping area, though for first-time visitors, neighborhoods like Roma Norte or La Condesa might feel more vibrant. Nearby bars and restaurants make it convenient for dining. The hotel itself is a well-maintained high-rise, clean and comfortable. Our suite was nicely decorated, with a spacious bathroom, comfortable bed, ample outlets including USB-C, and a good shower. Elevators were quick and efficient. The club lounge was a highlight, offering excellent breakfasts—particularly the pastries, which we thought were the best in the city—and evening happy hour with good drinks and canapés. Other amenities were impressive as well, including strong Wi-Fi throughout, a fully equipped gym with lockers, and free bike rentals, especially handy on Sundays. Service was consistently great, with polite, English-speaking staff and fast room service. Overall, a highly enjoyable stay with comfortable accommodations, thoughtful amenities, and excellent service.
"Good hotel, well located"
The hotel was nice, with great views and comfortable beds. However, the rooms felt somewhat small for the price, and entering a room, the first thing you saw was the sink and mirror, which was a bit awkward. Breakfast was good, but very crowded—relocating it to a larger space would improve the experience, though the service staff were pleasant. Check-in was frustrating; we arrived just before 3 PM and some of our multiple booked rooms weren’t ready. We were told this was because check-in was officially at 3 PM, but even 10 minutes later, the rooms were still unavailable. Overall, the service was just okay. Having stayed at another similar-category hotel in Mexico City the week before, we felt this one was good but nothing exceptional.
"Very comfortable hotel in great location"
The Intercontinental Presidente Mexico City is a high-rise hotel located in a tranquil area of Polanco, surrounded by other international hotels, yet the location remains charming. Across the street is a huge park, and nearby streets are filled with shops, restaurants, smaller parks, and upscale low-rise apartments. It’s an excellent walking location—we enjoyed evening walks to dinner and a short stroll to the famous Anthropological Museum. The best features of the hotel were the recently renovated rooms, which were very comfortable, quiet, and perfectly clean, with a sofa, great bed, and terrific shower. Onsite dining is impressive, with multiple restaurant options; breakfast at the French restaurant, Pied de Cochon, was a highlight, and the Italian restaurant offered a very enjoyable dinner. The downsides were minor: the lobby is under renovation and not currently very attractive, and the hallways are dark with low ceilings, though this is typical for the building. Overall, it was a very good experience, and we would gladly return on another visit to Mexico City.
"Appreciate the early check-in for free. Did not like paying 18X for water"
We had a good stay at the Intercontinental Mexico City, though of the six or so Intercontinental hotels we’ve visited, this one was the least impressive. On the positive side, the service was excellent. We arrived around 9 AM and were given early access to our room at no extra charge—a very welcome gesture, especially after experiencing strict early check-in policies elsewhere. The room itself was clean, comfortable, well-designed, with quality bedding, blackout shades, and a spectacular city view. However, there were areas for improvement. The breakfast buffet was smaller than expected for an Intercontinental. More notably, the hotel charges 180 pesos for 1 liter of bottled water, compared to just 10 pesos at a nearby convenience store. This felt excessive and out of step with the brand’s usual standards. The lounge is pleasant, with tasty evening desserts, though the noise from the kitchen door is noticeable, and self-service for coffee, tea, or water when staff are unavailable would be a nice addition. Overall, the hotel excels in service and room comfort, but the limited breakfast and expensive bottled water left a negative impression. With a few thoughtful adjustments, it could fully meet the high standards typically expected from Intercontinental hotels.
"Our point to return to Mexico."
Our experience at the Intercontinental Presidente Mexico City was absolutely wonderful from the moment we arrived. The staff’s attention to detail, the comfortable rooms, and the included breakfast were all excellent. A special thanks to Edgar, whose daily kindness and warm humor made us feel instantly at ease after our long journey. It was our first time in Mexico, but it won’t be our last, and this hotel will always be our go-to choice when visiting the city.
"Average and overpriced."
The room could use a refurbishment, and while the reception area is nice, the hotel feels more like a 4-star property. Breakfast was busy and average, though the staff were polite and attentive. At its current price—well over £250 per night—it seems significantly overpriced for what is offered.
InterContinental Presidente
Luxury property in Polanco offering refined rooms, excellent service, and proximity to upscale dining and shopping. Polanco is one of the city’s most prestigious neighborhoods.
Address
Campos Elíseos 218, Polanco, Col. Chapultepec Polanco, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico
Website
www.ihg.com
Email
[email protected]
Telephone
55 5327 7700