Aeroflot
Write A Review
"Flight with Aeroflot"
It sounds like the flight itself was pleasant in terms of comfort and service, which is always a plus. However, it’s unfortunate that the meal didn’t meet expectations. When the food doesn't live up to the rest of the experience, it can leave a bit of a negative impression. Did the service or other aspects of the flight make up for the meal, or do you think they could improve in that area?
"Great vacation. Incredible Caucasus"
Very comfortable flight. A great opportunity to see mineral water resorts for the weekend. Very comfortable boarding and disembarking. The baggage was delivered very quickly. Taxis in the region are convenient and inexpensive.
"comfortable"
It sounds like you had a nice, smooth flight with good service! It’s always a bit surprising when hand luggage isn’t checked, especially when people try to bring on large items. But the cookies were a nice touch—those little extras can make the experience feel more personal and pleasant. Have you experienced similar surprises on other flights, or was this something unique to this one?
"Generally good but persistent issues."
It sounds like you had a mixed experience, even in business class. It’s frustrating when issues like the forgotten dog transportation fee and the boarding process interfere with an otherwise positive trip. The lack of clarity around pet travel, especially with payment methods and app glitches, definitely needs improvement. It’s great to hear the staff and pilots were friendly and the in-flight service was up to par, though. Have you had similar challenges on other airlines, or was this your first experience dealing with those specific issues?
"One of the best"
It's great to hear you had such a positive experience with Aeroflot! The combination of good service, ample space, and a focus on safety and comfort definitely makes for a pleasant flying experience. It's always reassuring when you feel confident in the airline's ability to provide a safe and comfortable journey. Have you flown with them on different routes, or do you have a favorite destination when flying Aeroflot?
"Staff just make things up"
That’s an incredibly frustrating and unacceptable experience. Being denied boarding at the gate despite having a valid visa—after already checking in and handing over your luggage—shows a serious lack of coordination and accountability from the airline staff. If there was any issue with your documents, it should have been flagged and addressed during check-in, not moments before boarding. The failure to refund your ticket, assist you properly, or locate your luggage days later only adds to the incompetence. You may want to consider filing a formal complaint with the airline in writing and escalating to a national aviation authority or consumer protection agency. Would you like help drafting a complaint letter or finding where to submit it?
"Nice company"
It's wonderful that you appreciate the service and professionalism of the flight attendants! You're absolutely right—on long-haul flights, having two full meals can make a significant difference, especially for comfort and convenience. Offering a more substantial meal service helps pass the time and ensures passengers feel well taken care of during the journey. Hopefully, Aeroflot will consider that feedback to enhance the long-haul experience even further. Have you experienced any particular flights with them that stood out in terms of service or comfort?
"Ok flight"
It’s frustrating when a single point of interaction affects an otherwise good flight experience. In your case, the boarding pass issuer's insistence on a return ticket—despite your valid work visa—sounds like a misunderstanding of travel requirements. This kind of rigidity or lack of knowledge from ground staff can cause unnecessary stress and delays. Airlines and their ground handling teams should ensure staff are well-trained in visa and immigration rules to avoid such situations. Did the issue eventually get resolved, or did someone have to intervene?
"The best service in Russia"
Thank you for sharing your positive experience! It’s great to hear you found Aeroflot’s aircraft, flight attendants, and mobile app impressive. Their strong onboard service and professionalism continue to stand out for many travelers, especially when compared with some European carriers. Have you flown with Aeroflot on long-haul routes, or mostly within Russia?
"Moscow"
It’s great to hear that overall, your trip with the airline was nice! I can understand how a less-than-smooth takeoff and landing might stand out, especially if you're used to a more comfortable experience. It’s something that can certainly be improved with practice and attention to detail in piloting. Did you notice any issues with the aircraft itself, or was it mostly the flight's handling that you found to be a bit rough?
"By Aeroflot to Egypt: flight is normal…"
It sounds like your trip with Aeroflot and the experience at Sharm El-Sheikh International Airport were overall positive, with some typical airport and flight quirks. It's true that flight prices can sometimes be inflated due to lack of competition, which often impacts traveler perceptions. However, it's good that the service and timing of your flight met expectations, and it seems the airport experience was manageable. As for the airport security, it's reassuring that the process didn't take too long despite some earlier negative reviews. Sometimes, the behavior of certain security personnel can be a bit off-putting, but it sounds like it didn’t significantly impact your experience. On the duty-free front, it’s unfortunate that the selection at Sharm Ash Sheikh didn’t leave much to be desired. Were you looking for anything specific in the duty-free shops?
Aeroflot
PJSC Aeroflot – Russian Airlines, commonly known as Aeroflot, is the flag carrier and largest airline in Russia. Based in Moscow's Central Administrative Okrug, Aeroflot operates its main hub at Sheremetyevo International Airport. The Russian government owns 73.77% of the airline, with the remainder of the shares available to the public. Aeroflot has a historical legacy as one of the largest airlines in the world during the Soviet Union era. After the USSR's dissolution in 1992, it was restructured into an open joint-stock company and divided into regional airlines. Today, Aeroflot holds about 39% of Russia's market share. In 2023, the airline, including its subsidiaries Rossiya Airlines and low-cost carrier Pobeda, carried 47.3 million passengers.
Address
141426, Russia, Moscow region, Khimki, Sheremetyevo-1 Airport area
Website
https://www.aeroflot.ru/us-en
Email
[email protected]
Telephone
+7 (495) 578-16-15