Air France
Write A Review
"Where is my refund?"
I cancelled my flights with Air France and received an e-mail that I would ‘my account would be processed as soon as possible”. It has now been 27 business days and I still have not received the funds spent on pre-booking seats for my flights. I have spent hours on the telephone both on-hold and talking to customer representatives during my multiple attempts to obtain a refund. I have been given multiple excuses and promises that the refund would be coming within a couple of days following each phone call and that my request has been elevated to the proper department. Still, no money. I feel I have been very patient and I realize that Air France probably doesn’t need my money to keep operating but I cannot waste the money I have paid in good faith to Air France. I would suggest to all Air France customers to be very diligent with your dealings with this company. Shame on you Air France, I thought you were more customer oriented but I am finding out I was wrong.
"Excellent"
A great airline with friendly and attentive staff, and a quick, hassle-free check-in process. The food was surprisingly good, even in economy class, and the aircraft was modern and comfortable—perfect for a long-haul journey.
"WARNING: AIR FRANCE does NOT respect its COMMITMENTS"
Disappointing Business Class Experience on Air France – Never Again On November 1st, 2024, I purchased a Business Class ticket with Air France to fly between Paris and Vienna from April 7 to April 13, 2025. I was fully aware that I would be flying in the same narrow, uncomfortable seat as in Economy, but I was willing to pay five times the fare for one key promise: the seat next to me would remain empty, allowing for personal space and comfort. That was the only reason I justified the premium. On the outbound flight, Air France kept its word. The older Airbus A319 had a 3+3 configuration, and as promised, the middle seat remained empty. However, the return flight was a total betrayal of that agreement. Instead of the A319, Air France switched the aircraft to a small Embraer 190 with a 2+2 layout. There was no empty seat next to me. I ended up shoulder to shoulder with a very large seatmate, exactly the scenario I paid five times the price to avoid. There was no upgrade in comfort, no benefit — just the same cramped experience I would’ve had in the back of the plane for a fraction of the cost. And it didn’t end there. Instead of arriving at the main CDG terminal, we were taken to Terminal 2G — an outdated satellite terminal that felt more like a warehouse from the 1960s than part of a modern international airport. After disembarking down a set of stairs — luggage in hand — I had to walk long distances, take a shuttle bus to Terminal 2F, and then catch a rail shuttle to Roissy Pole, before finally boarding bus 351 to reach the city. Frankly, it was an exhausting and completely unacceptable experience for a Business Class passenger. Air France, you fooled me once — but never again.
"Great service"
On our return from Paris on Air France flight 090 (CDG to MIA) on February 11, 2025, we experienced a long journey made noticeably better by the outstanding service of the cabin crew. Despite the length of the flight, the flight attendants were impressively attentive, interactive, and genuinely committed to passenger comfort. From helping with overhead luggage to accommodating meal preferences for food sensitivities, promptly clearing trash, and offering beverages with a smile—the crew consistently went above and beyond. It’s the little thoughtful gestures that truly set this flight apart, especially when compared to many other airline experiences. A special shoutout to Jennifer, who stood out for her exceptional customer service and friendly demeanor. Her professionalism and positive energy made a lasting impression. Thank you, Air France, and especially Jennifer, for making this flight a pleasant and memorable experience!
"Still waiting for my refund"
Avoid Air France – Refund Nightmare and Terrible Customer Service I'm extremely disappointed with Air France. Over a month ago, I was denied boarding, and although my refund was approved on September 27, 2024, I still haven’t received my money back. The refund — R32,000 (approx. $1,700) — was supposed to be credited to the same card I used for the ticket purchase, but nothing has been done. The KLM website, which I was redirected to since the Air France site was useless, shows the refund as processed. Yet my credit card company confirms that no payment was received. Even worse, the tracking ID they gave me doesn’t exist in the system. I've contacted customer service multiple times, but they’ve been completely unhelpful, offering no answers or real support. If Air France says a refund is "approved," it should mean the money is returned — not an indefinite wait with no resolution. This has been a frustrating and unacceptable experience. Based on this, I’ll never book with Air France again and strongly warn others to avoid them. If something goes wrong, you’re on your own.
"Elegance and quality"
I had an excellent experience with Air France, both on the ground and in the air. The quality of service truly stood out—from the friendly and attentive staff to the well-prepared catering. The comfort of the seat and the efficiency of Sky Priority made the entire journey smooth and enjoyable. Air France delivers a high standard across the board. Highly recommended!
"Very good flight"
After reading several negative reviews, I was quite nervous about flying with Air France—but I’m happy to report that my experience was smooth and worry-free. The crew was kind and attentive, the seats were as comfortable as you’d expect in economy, and my luggage arrived without any issues. The only downside was the boarding process, which felt disorganized and unnecessarily slow. Aside from that, everything went well, and I would definitely fly with Air France again.
"Deceptive business class"
Air France promotes its new Business Class as finally being on par with most leading international carriers—excluding perhaps the very top-tier ones. And at first glance, based on promotional images, it certainly appears consistent across the fleet. However, my recent experience flying to Korea and Japan revealed a stark difference between aircraft. The outbound flight to Korea on the Airbus A350 delivered what was promised: a modern business class cabin with high-resolution screens, a sleek privacy pod, and overall comfort aligned with contemporary standards. The return flight, however, was aboard a Boeing 777, and the contrast was disappointing. While the seat structure itself was similar, the rest of the experience felt like stepping back two decades. The in-flight entertainment system was outdated, featuring a smaller, low-resolution screen plagued by glitches—micro-freezes, audio drops, and lag. There was no privacy door for the pod, significantly reducing the sense of personal space. The aircraft itself clearly showed its age. For a Business Class experience in 2025, this simply doesn’t measure up. Add to this the frequent crashes on the mobile app and the frustrating inaccessibility of customer service, and it becomes clear that Air France has a lot of untapped potential but falls short of delivering a consistent premium experience. If you’re considering Air France Business Class, I strongly recommend researching the specific aircraft operating your route to ensure you get the upgraded experience they advertise.
"It’s not bad"
They may not be the best airline out there, but I can definitely see the potential. The landing wasn’t the smoothest, and there was some turbulence during the flight, but the crew were friendly and professional. Legroom was average—not too cramped, but not spacious either.
"Air France, JHB to CDG, direct flight"
I flew direct with Air France from Johannesburg (OR Tambo) to Paris Charles de Gaulle overnight, and overall, it was a smooth and enjoyable experience. The flight departed on time, and the cabin was clean and comfortable. For a 12-hour journey, the legroom in economy was perfectly adequate. One detail I hadn’t anticipated was that the crew communicated in French first and then switched to English when needed—which makes sense but is worth noting for non-French speakers. I had pre-ordered a special vegetarian meal, which was served hot and was surprisingly appetizing. Breakfast was also satisfying. Unfortunately, the Wi-Fi wasn’t functional during the flight, which was a bit of a letdown. However, the in-flight entertainment system made up for it, offering a wide selection of recent movies and series. The provided earphones, pillow, and blanket added to the comfort, and the earphones worked well with the screen. We arrived ahead of schedule, which was a pleasant bonus. I would definitely recommend Air France for anyone flying into France or around Europe. Also, consider joining their rewards program and downloading the Air France app—it makes check-in and baggage tracking much easier.
"Terrible experience, overbooked and delayed 9hours for no reason."
Air France Overbooked, Lied About Broken Seats, and Left Me Stranded for 6+ Hours I booked a flight scheduled for 12:45 and arrived at the airport 90 minutes early, only to find that mobile check-in wasn’t working. When I tried to check in at the kiosk, it told me to see an attendant. That attendant printed what looked like a boarding pass — without a seat assignment — and told me to speak to someone at the gate. At the gate, I was told to “wait to the side.” Then, after everyone boarded, the gate agent informed me and two other passengers that we wouldn’t be allowed on the flight due to “broken seats.” That’s clearly code for overbooking. We were sent across the airport to a help desk, where we waited in a line that wrapped halfway around the terminal. After finally speaking to someone, we were told we’d be rebooked and given partial reimbursement — less than half the cost of the ticket. One of us was rebooked on a 5:45 PM flight, and the rest of us on a 9:00 PM flight. We asked for access to a lounge while we waited and were told no. Even when we offered to pay for lounge access, we were denied because it was “too early” — even though our original flight had already departed! Later, I noticed an Air France flight at 3:35 PM that I hadn’t been told about. I went to the gate and asked if I could board — the attendant said I was too late, but there were seats available. Why wasn’t I offered that option? At the 5:45 PM flight, the girl who was initially rebooked almost didn’t get on due to “broken seats” again. Only because a passenger didn’t show up was she able to board. I wasn’t as lucky — again, no seat. Now, I’ve been sitting in the terminal for over six hours, wasting a warm spring day in Paris because Air France overbooked and communicated none of this in advance. Had they just told me there was an issue, I could have planned accordingly. Instead, I got ambiguity, disorganization, and a shrug from every staff member. Next time, I’ll fly a budget airline. At least they take off on time — and they actually let you board the flight you paid for.
"very good but seats are solid and nobor was kicking me"
Flew from JFK to Paris. The seats were quite hard, but the recline was solid and comfortable enough. The food was sooo good—definitely one of the highlights! However, the tray table was broken and a bit dirty, though it still held the food just fine. Overall, a decent flight with great food but some room for improvement in cleanliness and maintenance.
"Horrible, no good, very bad airline"
DO NOT FLY AIR FRANCE — Worst Airline Experience Ever Avoid Air France at all costs! I don’t usually leave negative reviews unless something is really terrible — but my experience with Air France was so awful that I feel obligated to warn others. Our flight was cancelled the day of travel, forcing a 10-hour layover in Paris. Inconvenient, but manageable — until it got much worse. When we finally arrived in Venice, both my husband’s and my luggage didn’t arrive. We spent three days without our bags, toiletries, or clothes. We made countless calls to the airport and Air France (their wait times are ridiculous) trying to get the luggage delivered to our Airbnb. We specifically asked them to call us or our host if we weren’t there when the bags arrived. They didn’t call anyone. The courier simply took our luggage back to storage because no one was home, and by the time we found out, the courier center was closed. We had to pay for a boat taxi just to pick up our own bags, and meanwhile, we had to go without essential items while on vacation. To top it all off, they cancelled our return flight too. Seriously, this is the worst airline I have ever flown — even worse than Spirit Airlines, and that’s saying a lot. To make matters worse, their website makes it impossible to file a claim. I tried multiple booking codes and flight numbers, and none of them work. I’ve waited on hold multiple times and still haven’t received help. This is not user error — their system is broken. The customer service is abysmal, the website is dysfunctional, and the overall experience was infuriating. Avoid Air France at all costs. Save yourself the stress, the wasted time, and the extra expenses.
"They’ve changed the flight day and kept selling the original flight at a higher price"
Air France Rescheduled My Flight Without Cause — Then Kept Selling It at a Higher Price! I booked a long-distance flight with Air France in April 2025, excited and well in advance for a December departure. Just two weeks after purchase, I received a notification that my flight had been rescheduled to the following day, causing me to lose a full day of my vacation. Here’s the outrageous part: while I was notified of the change, Air France continued selling the exact same original flight — at a higher price — on their own website and through partner sites. That’s not a schedule change; that’s overbooking, and frankly, it’s illegal. I sent multiple claims through their official channels, only to have them closed with vague excuses about contacting “the wrong department.” I also tried their WhatsApp customer service — no help there either. I was never given a real explanation as to why my flight was rescheduled when it was clearly still operating. Worse, the alternative flights they offered were absurd — long, inconvenient itineraries that were nothing like the fast, direct flight I originally paid for. After two weeks of distress, I had no choice but to book a new flight with TAP, spending nearly twice as much as my original Air France ticket. And this isn’t even the first time Air France has ruined my travel plans. Two years ago, on the same route, my flight was delayed, causing me to miss my connection and lose another day of vacation. They put me up in a hotel for the night — I didn’t complain then, thinking it was just bad luck. But clearly, this is a pattern of poor service. This time, I’ve requested a full refund for the December flight and compensation for both this experience and the 2023 disruption. I’ve had to involve a consumer rights organization just to get their attention, and now I’ll have to pay a commission to that group on any compensation received — all because Air France refuses to be accountable. I've come across countless similar complaints online. It’s clear Air France prioritizes profit over passenger experience, and I’ve had enough. Never flying with Air France again. Strongly advise everyone else to do the same.
Air France
Air France (Air France, S.A.), stylised as AIRFRANCE, is the flag carrier of France headquartered in Tremblay-en-France. It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance.
Address
45, rue de Paris. 95747 CEDEX ROISSY CDG, France.
Website
https://wwws.airfrance.com/
Email
[email protected]
Telephone
+33 9 69 39 36 54