Avianca
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"WORST AIRLINE EVER!!! 0 ⭐️"
"This was by far the worst airline experience I've ever had. The seats were incredibly uncomfortable, did not recline, and felt extremely cheap. Throughout the flight, you’re charged for absolutely everything. Despite receiving emails urging you to check in luggage online to save money, the website doesn’t even work. At the airport, I was shocked to find that the first checked bag cost $120, and the second was an outrageous $205. Unbelievable. I will never fly with this airline again."
"Never use this airline"
Horrible experience Bad service Slow they took 2 month to try to help me with my issues so basically I just lost time and money Whole vacation was ruined for me and my kid so highly don’t
"Don’t let the bad reviews get you down"
It’s fantastic to hear that your experience with the airline turned out to be much more positive than you expected, especially after reading all those negative reviews! It sounds like the staff was really accommodating and helpful, which can make all the difference when you're feeling nervous about a flight. The fact that you were able to switch seats and received drink and food service despite some of the concerns shows that the airline really did its best to provide a comfortable experience. It’s always a relief when an airline exceeds your expectations after a bit of pre-trip anxiety.
"stay away from Avianca"
this was an awful experience, super uncomfortable seats, couldn't even recline, no free water, they charge you for breathing, i would not use this airline in the future, people can't be that miserable like the owners of Avianca, horrible experience
"Money making scammers"
It sounds like you had a frustrating experience, especially when it comes to the seating arrangements. It’s really disappointing when an airline seems to prioritize making extra money over providing good customer service, especially when there’s clearly a way to seat everyone together without charging extra fees. It's understandable that you felt frustrated with the situation, especially since some members of your group were able to sit together without paying extra. It does seem like a questionable practice, and it’s a shame when that impacts the overall flight experience.
"Easy travel"
It sounds like you had another solid experience with Avianca! It's good to know that the service quality has remained consistent. A 5-hour flight without in-flight entertainment can be a bit of a challenge, but it seems like you were prepared with a book, which is always a good backup plan. The extra hand luggage screening at the gate is definitely something to plan for, especially when traveling through airports with tight transfer times. It’s a bit of a hassle, but I guess it’s good for security. As for the lounge, sometimes they can be hit or miss in terms of value, but it’s nice that it was comfortable. Are you planning any more flights with them soon, or looking at other airlines for your next trip?
"Uncomfortable seats"
That sounds like a pretty disappointing experience, especially on longer flights where basic comforts like water should be more easily accessible. It’s frustrating when flight attendants don’t seem to be as attentive, and having a seat that can’t recline on a long flight definitely adds to the discomfort. The extra charge for water feels a bit off too, especially when you're on a flight for so many hours. Turbulence can be nerve-wracking too, and when combined with the cramped conditions, it can really take away from the overall experience. It seems like Avianca might not have lived up to your expectations this time. Would you consider flying with them again, or do you think you’ll be looking at other airlines for your future trips?
"Great Flight"
That sounds like a great experience! Departing and landing early is always a pleasant surprise, and it’s awesome that the check-in process was smooth. Having friendly flight attendants, a clean plane, and extra legroom definitely helps make the flight more enjoyable. Plus, seat-back entertainment is always a nice touch! Do you have any more trips planned soon, or was this a one-off?
"The New Avianca"
It sounds like you've noticed a shift in Avianca’s service model, which can be pretty frustrating if you're used to a more straightforward experience. The added fees for things that used to be included, like better seating, early boarding, and luggage, can definitely take away from the value, especially when the website and customer service don’t make the process smoother. It’s tough when an airline you used to enjoy seems to be going for a more "budget" style approach without offering the same level of personalized service. The lack of entertainment and a disengaged cabin crew can make the flight feel pretty impersonal too. It seems like there’s a big opportunity for them to improve the customer experience to make up for these frustrations. Are you planning on flying with them again, or are you looking into other airlines for future trips?
"We read a lot of negative but our experience was perfect!"
It’s great to hear that your experience with Avianca turned out to be a positive one, especially given the concerns raised by other reviews! It sounds like everything went smoothly – on-time flights, comfortable seating, and reliable food service – which can be a relief when you're traveling with family. Sometimes the experience can really vary depending on the flight and route, but it’s nice that you had such a smooth and affordable journey. It sounds like you’d definitely consider flying with them again, which is awesome. Do you have any tips for other travelers who might be nervous about flying with Avianca?
Avianca
Avianca S.A., stylized as avianca since October 2023, is the largest airline in Colombia and has served as the country's flag carrier since December 5, 1919. Initially founded as SCADTA, Avianca is now headquartered in Bogotá with its registered office in Barranquilla. Its main hub is El Dorado International Airport. Avianca leads a group of airlines across the Americas, operating as a unified network through a codesharing system. It boasts the most extensive route network in the Americas and is the second-largest airline in South America, after LATAM Airlines. Avianca is publicly traded on the Colombia Stock Exchange.
Address
Centro Comercial Palmetto Plaza Calle 9 # 48-81
Website
https://www.avianca.com/
Email
https://api.whatsapp.com/send?phone=573114006797
Telephone
+57 601 307 3940