Azul Brazilian Airlines
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"Horrifying Experience – Avoid This Airline at All Costs"
This is by far the worst airline I have ever encountered. If you value your time, safety, and peace of mind, I strongly recommend choosing another airline. On my flight from Brazil back to Orlando, as a business owner operating in both Brazil and the United States, I experienced a situation that was beyond unacceptable. My life was threatened by one of the airline’s employees, forcing me to call the military police in Brazil for protection. I am now in the process of hiring an attorney to pursue legal action for the injustice and financial loss I suffered directly because of this airline’s actions. The lack of professionalism, accountability, and basic customer care is horrifying. Despite multiple attempts to contact upper management, customer service, and even their corporate office, I have received no response whatsoever. Imagine trying to board a flight and having a staff member threaten your life—this is something I never imagined experiencing. I am deeply disappointed, furious, and shaken by this ordeal. For the safety of yourself and your family, do not fly with this airline. I wouldn’t use their services again even if I were being paid to.
"Azul Sets the Standard for Customer Experience"
Azul is truly an airline built around customer experience. Their commitment, hard work, and continuous investment in creating memorable journeys clearly show in every interaction. It’s refreshing to see an airline that prioritizes value for its passengers and delivers it so seamlessly. Way to go, Azul!
"Azul Bus from Barueri: Poor Customer Care and Safety Concerns"
Azul offers early buses from Barueri (Tamboré Shopping Mall) to Viracopos at 5:45 AM. Previously, passengers were allowed to park inside the shopping mall’s parking lot, with security nearby to open the gate. Today, I arrived at 5:30 AM and was told that parking inside the mall is no longer permitted. The area outside is poorly lit, completely deserted, and has no visible security presence. It feels unsafe and shows a total lack of consideration for customers using this service. A company like Azul should prioritize passenger safety, especially at such early hours.
"Azul: The Best Airline in Brazil"
In my opinion, Azul Linhas Aéreas stands out as the best airline in Brazil in many ways. From the excellent training of its crew and ground support teams to its focus on aviation safety and smooth operations, the quality is evident. On top of that, their aircraft are among the newest and best on the market, which makes flying with Azul a truly pleasant experience.
"Great Service from Azul, but Some Areas for Improvement"
As always, Azul maintained its reputation for excellent service, with polite and helpful staff throughout the journey. Boarding for the outbound flight was punctual, though the return flight was delayed by an hour due to an aircraft change at Viracopos—something I consider normal. A few points to note: the tickets indicated one boarding gate, but the Viracopos airport screens showed a different gate, causing some confusion. It’s unclear whether this was Azul’s error or the airport’s. There was no requirement for proof of vaccination, which I found slightly concerning. Onboard service was good, though Anvisa restrictions meant no snacks were served—understandable. However, headphones for the TV were not provided on the outbound flight, only on the return. The aircraft was clean and comfortable, and disembarkation was well organized to avoid crowding. One area Azul could improve is their bus service from São Paulo. The schedules from Barra Funda Terminal were limited; for instance, with my outbound flight on a Sunday afternoon, the only bus was at 5:30 a.m., leaving me with hours to wait at the airport. I had to find an alternative bus from Congonhas to avoid wasting time. An intermediate schedule, especially during peak seasons, would make a big difference for customers with later flights.
"Great Flights but Poor Baggage Handling"
The planes are beautiful and very comfortable, making the flight experience itself enjoyable. However, you need to be extremely careful when transporting your luggage. Unfortunately, my suitcase was damaged during handling, and I received no support or assistance from the airline to resolve the issue.
"Well-Maintained but Lacks Seating for Visitors"
The place is clean and well-maintained, with parking available for service providers. However, there are no chairs at the reception desk, so visitors and service providers are forced to stand. In my case, this was especially difficult as I’ve had two leg fractures and standing for long periods is painful. Just a suggestion to improve comfort for everyone.
"Outstanding Support During a Difficult Time"
I had an accident during my trip abroad and needed a cast on my foot, which left me with serious travel limitations. Upon my return, I had to contact Azul Assistance, and I want to publicly commend the excellent support I received during this period of total vulnerability and dependence on transportation. Many thanks not only to the company but also to all the employees who kindly provided the necessary assistance.
"Good Service but Frequent Baggage Issues"
I was satisfied with the crew’s attention and overall service during the flight. Unfortunately, my bag was lost during a connection, and I had to wait an entire day to get it back. What’s worse is discovering that this seems to be a very common issue with the airline.
"First Family Flight During the Pandemic – A Smooth Experience with Azul"
In January 2021, right in the midst of the pandemic, we flew from São Paulo to Porto Seguro with Azul Airlines. We booked our tickets through 123 Milhas — thankfully, there were no issues with ticketing at the time. It was an especially exciting trip as it marked my kids’ very first time on a plane! Check-in at Guarulhos went smoothly, and the flight itself was calm and uneventful — exactly what you’d hope for. Given the pandemic restrictions, the only in-flight service was bottled water, but that was understandable and appreciated. Arriving at Porto Seguro Airport was a bit confusing due to its small size and limited signage, but we managed and went straight to our hotel. All in all, a good experience with Azul during such a challenging travel period.
Azul Brazilian Airlines
Azul Linhas Aéreas Brasileiras S/A (commonly known as Azul Brazilian Airlines or simply Azul) is a Brazilian airline headquartered in Barueri, a suburb of São Paulo. The airline’s business model focuses on stimulating demand by providing frequent and affordable air service to underserved markets across Brazil. The airline was named Azul ("Blue" in Portuguese) after a 2008 naming contest, with the name Samba also being a popular choice. Azul is a publicly traded company on the Brazilian stock exchange, with the ticker AZUL4. The airline was founded on 5 May 2008 by David Neeleman, a Brazilian-born entrepreneur who also founded JetBlue, an American low-cost airline. Azul began operations on 15 December 2008, initially with a fleet of 76 Embraer E195 jets. As of 2019, Azul held 23.5% of the domestic and 5.0% of the international market shares in terms of revenue passenger kilometers (RPK), making it the third-largest domestic and second-largest international airline in Brazil.
Address
Barueri, Sao Paulo, Brazil
Website
https://www.voeazul.com.br/
Email
[email protected]
Telephone
+55 11 4003 3255