Belmond Hotel Monasterio
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"Full of tour groups, cheap package-holiday vibe"
There are certainly some positives about this hotel. It’s housed in a beautiful building located in a great part of town, the breakfast is excellent, and the rooms, though small, are quite comfortable. However, beyond that, I found little to enjoy. The hotel is dominated by the constant arrival, handling, and departure of large tour groups. Luggage is left scattered throughout the property, and groups are checking in and out at all hours. Staff prioritize these groups, and the loud radios used to coordinate their movements destroy any chance of peace and quiet. The bar could be a lovely spot, but in December it was literally and figuratively cold. Overall, I was very disappointed, as this was not the level of experience I expected from the Belmond chain. If you’re an independent traveler seeking calm and a more personal atmosphere, I’d recommend avoiding this hotel—there are better options in Cusco.
"Fantastic experience"
This hotel is truly outstanding—possibly the nicest place I have ever stayed. The location is amazing, and the setting is absolutely wonderful. Everything about the property exudes charm and quality, making for a truly memorable stay.
"Beautiful Property"
Unfortunately, I was only able to stay for a short overnight visit, so I can’t provide a detailed review. However, the brief experience I had was pleasant, and I look forward to returning for a longer stay in the future.
"Beautiful historical hotel"
This is a truly beautiful historic hotel, with magnificent grounds and Christian art displayed throughout. The location is fabulous—we could easily walk to the Plaza de Armas, churches, restaurants, shops, and many nearby sites. The staff were incredibly helpful and accommodating, and we appreciated the extra touches like nightly truffles, plenty of bottled water, valets at the door, and security on-site. Our bed was comfortable, the air-conditioning worked well, the water pressure was great, and our room was quiet, making us feel safe during our stay. However, the room itself was quite small. Both of us couldn’t walk around at the same time without bumping into each other. The shower was awkward to use and soaked the bathroom floor despite the mats. We also found the lighting to be frustrating—there was no dim nightlight, and the master switch turned everything off, so we had to use our phone flashlights during the night. We also sent out a small bag of laundry (just six items), which cost $20 and was returned with a note saying the items were stained. On a positive note, the champagne breakfast buffet was absolutely beautiful and delicious, featuring fresh local fruit, cappuccinos, smoked fish, and a wide variety of made-to-order dishes. Overall, it’s a stunning property with excellent service, though the room size, lighting, and a few inconveniences detracted slightly from the experience.
"Nice place center of town"
This is a really nice hotel located right in the center of town, making it very convenient for exploring the area. The staff were always very pleasant, greeting guests warmly and offering helpful assistance. We stayed twice, and the experiences differed. The first time, our room was a bit small but otherwise very good. The second time, we had a much larger room, but the in-room AC unit was quite noisy. We tried opening the window for relief, but that led to a lot of street noise. Overall, it’s a great spot with excellent staff, though the room experience can vary.
"Not 5 Star"
While our stay was pleasant overall, this property is not truly 5-star, and we have stayed at 5-star hotels all over the world. The staff is amazing, and the location is excellent, but you are essentially paying to step back into 1750 and stay in a dark, dated environment. The rooms are extremely small and lack modern conveniences. The constant piping in of choir music was more annoying than charming. Our room (445) had frayed carpet, a musty odor, and only one small window with shutters we had to manually close at night. The corridor leading to our room always had cleaning carts left out 24 hours a day, which was unsightly and unacceptable. We did not complain during our two-night stay, but this property clearly needs upgrades. It’s a shame the hotel manager allows such issues to persist, as the potential is there for something truly special.
"Very good team at the hotel .the staff gives in their level best .location is excellent.There is some scope of improvem"
The hotel has a truly outstanding team—extremely professional and always willing to go the extra mile to make your stay memorable. Combined with an excellent location, this makes for a wonderful experience overall.
"A Great $140 room–for 2.5 times that price."
We expected a room with oxygen piped in, but the fine print in the room stated that these rooms must be requested at check-in. Unfortunately, the highly ineffective staff never mentioned this, which was disappointing. The grounds are nice, and the ancient rooms have passable updates, but the layout leaves much to be desired. If you’re a fan of standing at the sink while someone is on the toilet right behind you, you’ll enjoy the setup. However, if you prefer a bit more privacy for the WC, this hotel will likely leave you disappointed.
"Perfection in Cusco – A Hotel That Keeps Getting Better"
This is an amazing hotel in Cusco. The rich history, outstanding food and beverage offerings, and overall vibe are absolute perfection. What’s even more impressive is that it continues to get better year after year. Bravo!
"Nice hotel in Cusco, Peru"
The room was fantastic, and the bathroom was equally impressive. Both restaurants were exceptional, offering a wonderful dining experience. The only minor issue was that the bed had a crown in the middle, but aside from that, it was a truly great stay.
"A great location, nice staff , but for tour operator , and freezing public areas"
For a 5-star hotel, it’s hard to believe that the public areas cannot be kept at a comfortable temperature—it was absolutely freezing throughout our stay. It was impossible to sit in the bar or reception area for any length of time. Considering the price we paid, this simply doesn’t make sense. We were upgraded to a nice suite, but we still felt cold the entire time and even caught a cold. The breakfast room, aside from being uncomfortably cold, was overcrowded with large groups, making the experience feel more like a group-tour hotel than a true luxury property. Overall, this was a disappointing experience that felt more aligned with a 4-star rating. Next time, we’d prefer to find a charming boutique hotel in town.
"Perfect hotel with one exception"
Monasterio is a fantastic hotel in Cusco, perfectly located in the old town. Upon entering, you’re greeted by a historic lobby bar and a stunning plaza adorned with exquisite flower arrangements and a central fountain. The hotel’s history as an old monastery gives it a unique and special atmosphere. The food was excellent, and the staff were extremely helpful throughout our stay. The only downside was that the room we were given upon our late arrival didn’t meet our expectations. However, the front desk manager handled the situation wonderfully by moving us to a very nice room the next morning and even leaving a bottle of gran reserva Peruvian wine as a thoughtful gesture. Thanks to this outstanding service, we will happily return to Monasterio.
Belmond Hotel Monasterio
Originally a 17th‑century Jesuit seminary built on Inca foundations, this 5★ hotel radiates colonial charm around a central courtyard with a 300‑year‑old cedar. It features deluxe dining, historical art tours, no spa due to protected status, but offers opera evenings
Address
Nazarenas 337, Cusco 08002, Peru
Email
https://www.belmond.com/hotels/south-america/peru/cusco/belmond-hotel-monasterio/contact-us
Telephone
+5184604000