British Airways
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"The Rats Take Lisbon"
The Rats' Unforgettable Flight to Lisbon with British Airways A group of ten friends (we call ourselves The Rats) recently flew to Lisbon, and I can honestly say this was the best flight I’ve ever been on! From start to finish, British Airways made the journey a memorable experience. Service Above and Beyond: Shane, our cabin crew member, kicked off the flight with a delightful breakfast bar service. His enthusiasm and passion for his role in the sky put us at ease and brought smiles to our faces. His warm approach truly made the flight feel special. Safety Demonstration with a Twist: Bernard’s safety demonstration was both thorough and theatrically entertaining. It wasn’t just informative—it was a performance! Who knew a safety briefing could be so engaging and fun? Sky Beer - A New Discovery: And then there was Speed Bird, a crisp IPA designed specifically for 34,000 feet. It was the perfect drink to sip as we cruised smoothly through the clouds. Let’s just say it tantalized our taste buds and made the flight even more enjoyable. The Perfect Start to Our Holiday: The flight set the perfect tone for our holiday. We were fueled with oat bars and half-cut on sky beer, and by the time we landed in Lisbon, Lisbon didn’t know what hit them. Thank you, British Airways, for making our flight an unforgettable experience. Sincerely, The Rats
"Frequent flyer"
British Airways always takes your handbag at the gate and forces you to check it in, claiming they can't manage cabin space properly. This results in a 20–30 minute wait at baggage claim — a needless inconvenience. This barely ever happens with Lufthansa, which manages cabin baggage far more efficiently. For smoother travel, I strongly recommend choosing Lufthansa instead.
"Got us home"
Smooth Return Journey to Bahrain with Excellent Service My return trip to Bahrain in coach was smooth and comfortable. As a Gold Status member, I enjoyed all the usual perks, including fast track security and lounge access. The lounge was of high quality, with fast and polite service that made the pre-flight experience relaxing. The flight itself was uneventful, with the only minor issue being a partially faulty info screen. However, the onboard staff more than made up for it. They went out of their way to greet me because of my status, and the food and service were excellent throughout the journey. We even arrived a little ahead of schedule, which was a nice surprise. Overall, it was a great experience, and I’m happy with the service provided.
"Smashed in the knees with a drinks trolley"
The cabin crew on our recent flight were great—friendly and professional throughout. However, as someone who is reasonably tall at 6'4", I really struggle with the lack of legroom on standard seats. Extra legroom seats are rarely available, and when they are, the cost can be quite high. This becomes especially frustrating since my wife is a nervous flyer and needs to sit next to me, along with our daughter. In standard seats, my legs just don’t fit, and I often find my knees sticking out slightly into the aisle. Unfortunately, this has led to several painful encounters with the metal drinks trolley. It’s happened more than once—surely the crew can see when someone’s legs are in the way? If I’m asleep, a polite wake-up would be far better than being jolted awake by a trolley to the kneecap. I hope airlines can consider more thoughtful accommodations for taller passengers in the future.
"British Airways’ Business Class Disaster – Lost Me as a Customer for Good"
A few years ago, I had the misfortune of flying business class from Heathrow to Los Angeles with British Airways — an experience I will never forget for all the wrong reasons. Despite a nearly empty cabin, my simple request to have my meal served after waking up was met with sarcasm, inflexibility, and blatant rudeness from the cabin crew. Their grumpy, unprofessional attitude was a shocking insult, especially considering the premium fare I paid. What’s worse is that this isn’t just a one-off oversight — it speaks volumes about the airline’s deteriorating standards in customer service. While competitors like Qatar Airways consistently go above and beyond, British Airways couldn’t even meet basic expectations. Sadly, their lack of care has cost them a loyal, frequent traveler. If you’re considering British Airways for a premium experience, think again. There are far better options out there where your comfort and dignity are actually respected.
"Deeply Disappointing Experience with British Airways"
I had the most disappointing experience with British Airways, and honestly, it was the worst customer service I've ever encountered. As a frequent flyer who usually flies with Emirates, I decided to give British Airways a try this time, and I truly regret that decision. The staff's behavior was appalling—they acted with an unwarranted sense of superiority, often coming across as dismissive and unprofessional. One particular flight attendant, Carla, epitomized this poor service. Despite my polite requests, she continually ignored me while attending to nearby passengers. It took me ten attempts to get her attention, and when she finally responded, her tone was clearly irritated, as if helping me was a burden. This wasn’t just a matter of poor service—it felt like I was being disregarded outright. The lack of basic courtesy and professionalism was staggering. I strongly urge travelers to consider other options. British Airways failed to meet the standards expected from a reputable airline, and I’d recommend booking elsewhere to avoid the frustration I experienced.
"Really great flight and service"
Effortless Comfort in Club Suite Flew from Baltimore to Heathrow in a Club Suite and couldn’t have asked for a smoother experience. Enjoyed two delicious courses before settling into a very comfortable suite for a restful sleep right through to breakfast. Arrived feeling refreshed with no jet lag—easily one of the most comfortable transatlantic flights I’ve taken.
"Very bad customer service from British airways"
British Airways' customer service is truly disappointing. If you ever have to deal with their support team, be prepared for a frustrating experience. They consistently delay handling cases, pushing them back repeatedly, only to ultimately reject them without a proper resolution. The process feels unprofessional and dismissive, with no clear communication or positive outcome. This level of service is unacceptable for an international airline.
"Travelled in comfort, very good food, excellent service, very good plus"
Exceptional Long-Haul Experience with British Airways to Grenada We flew British Airways flight BA2159 from London Gatwick to Maurice Bishop International Airport, Grenada on Sunday, 12th January. This was a long journey with a scheduled stop in St Lucia, totaling just under 13 hours in the air. We opted for the World Traveller Plus cabin to ensure added comfort and space, and it was absolutely worth it. Upon arrival at the departure gate (Gate 35), we received an email from BA notifying us of a short delay due to frost requiring de-icing. Unfortunately, there was no further communication from ground staff. Boarding began at 9:50 AM, and doors closed by 10:10 AM. After de-icing, we pushed back at 10:43 and were airborne by 11:05—about an hour behind schedule due to weather. The aircraft was well-prepared with headphones, amenity kits, blankets, and pillows waiting at our seats. We had pre-selected two seats at the rear of the cabin—definitely worth the extra cost. A welcome glass of prosecco and immigration forms were provided before takeoff. The inflight service was excellent. About 40 minutes in, we were served drinks and snacks, followed by a full meal an hour later. We chose the cottage pie, which exceeded expectations. The ancient grain salad starter and Black Forest-style dessert were both delicious, and the option of wine and post-meal Baileys was a nice touch. Special mention to Aleksander, the crew member looking after our side of the cabin—he was outstanding: friendly, attentive, and a key reason why this flight was so enjoyable. Regular rounds of water and juice were offered throughout, and additional drinks were available from the galley. Around 75 minutes before landing in St Lucia, we were served a hot pastry (chicken or roast red pepper) and coffee or tea. Landing at St Lucia was smooth and on time (15:50 local), followed by a swift crew change. We departed again at 16:58 for the short hop to Grenada, landing at 17:28—just 23 minutes behind schedule. Despite the initial delay, everything else ran smoothly. The cabin comfort, food quality, and stellar crew service made the flight feel far shorter than it actually was. BA’s World Traveller Plus was excellent value for this long journey. Highly recommended.
"LHR to DXB Rtn in WTP"
Smooth and Comfortable Journey in World Traveller Plus Recently flew from London Heathrow (LHR) to Dubai (DXB) and back in British Airways’ World Traveller Plus cabin—outbound on the A380 (BA107) and return on the 787 (BA108). Both flights were smooth, comfortable, and on time. Ground staff at both airports were excellent—efficient and courteous—and the lounges offered a great start to the journey with quality food and beverage options. Boarding was well organized on both legs. The WTP cabin was comfortable, with decent space and a relaxing atmosphere. The cabin crew on both flights were attentive and friendly, and while the meal service was adequate, it met expectations. Travelling with hand luggage only meant no delays or baggage issues—always a plus. Notably, DXB has improved its departure process significantly with modern technology and well-staffed operations. In contrast, Heathrow could benefit from updating its arrival experience, as it felt dated with visibly unmotivated staff. Overall, a relaxing and efficient trip.
"British not so caring airways"
Disappointed by Downgrade – Only the Crew Deserve Praise I paid for upgraded seats as a treat for my wife, only to find ourselves placed in standard economy at the back of the plane. We were told this was due to a last-minute aircraft change and that there were no alternative seats available because the flight was full. To add insult to injury, we witnessed three other passengers being upgraded for free during boarding. We didn’t even receive notification of the aircraft change until two days later via email. The only saving grace was the exceptional crew onboard. They were professional, kind, and truly a credit to British Airways—they’re the reason this review gets any stars at all. As for the airline’s handling of our situation: incredibly disappointing.
"efficient service"
Smooth and Pleasant Flight Experience Clean aircraft, friendly crew, and a flight that departed and arrived on time. The staff were efficient throughout, and both boarding and disembarkation were smooth and pleasant. Great experience overall!
"Terrible customer relations experience"
Dealing with customer service for a canceled flight has been incredibly frustrating. I’ve been trying since March 19th to get reimbursed for my canceled flight, but it feels like an endless cycle. I’ve called at least 6-7 times and every time, I’m told to be patient and wait for a response from the Customer Relations team. Each time I call, I get a different answer: sometimes they can't find my claim, sometimes it’s pending, and sometimes they ask me to refile—except I can’t because my existing claim is still in the system. They even told me to wait 2 months due to a backlog from the London outage. What’s particularly frustrating is that my friend, who was traveling on the same flight, got reimbursed within 48 hours. I’ve asked to escalate the issue, but I’ve been told there’s no one else to speak with and I just have to wait for the Customer Relations team to respond, which can only be done through email. At this point, I have no idea how to get this resolved. I’m hoping that someone from British Airways sees this and reaches out to help me resolve this situation.
British Airways
British Airways plc (BA) is the flag carrier of the United Kingdom, headquartered in London near its main hub at Heathrow Airport. It is the second-largest UK-based airline by fleet size and passenger numbers, following easyJet. In 2011, British Airways merged with Iberia to form the International Airlines Group (IAG), a major airline holding company based in Madrid. IAG ranks among the world's largest airline groups by revenue. British Airways was also the first passenger airline to earn over $1 billion on a single route in a year—between New York JFK and London Heathrow.
Address
British Airways Plc. Waterside PO Box 365 Harmondsworth, UB7 0GB United Kingdom
Website
https://www.britishairways.com/travel/home/public/en_gb/
Email
https://www.britishairways.com/travel/helpcentre/public/en_gb/
Telephone
https://www.britishairways.com/travel/helpcentre/public/en_gb/