Jeju Air
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"Jejuair can refuse your bording any time without reason"
I booked a flight with Jeju Air from Seoul to Ulan Bator, Mongolia, for May 15, 2025, at 9:40 AM. Unfortunately, the app check-in didn’t work, and the self check-in kiosks at the airport were also malfunctioning. At the counter, I was initially refused boarding because my passport had some pen marks made by a child. The staff falsely claimed they had contacted Mongolian Immigration, who supposedly rejected my entry and would fine me. This was completely untrue. After over an hour of arguing, I was pressured into signing a compensation form and finally received my boarding pass. Now that I’m in Mongolia, I can confirm the immigration officers had no issues with my passport and never rejected me. Jeju Air’s staff lied and nearly ruined my trip. Be warned: Jeju Air can refuse boarding without valid reasons and spread false information. Avoid this dishonest airline whose policies seem arbitrarily harsh and unfair.
"Avoid this airline with premium cost and subpar safety record!"
I flew from Taipei (TPE) to Incheon (ICN) due to time constraints, but it was a mistake. Because I was traveling internationally to multiple countries, my carry-on exceeded the limit by just under 10 kg—something no other airline has ever weighed for me before. The staff at the counter, including a visibly displeased supervisor, charged me an outrageous $137 for the excess. In my opinion, this fee is excessive and unfair. If your flight time isn’t urgent and your checked luggage is over 33 lbs or your carry-on exceeds 22 lbs, I strongly recommend booking with other reputable airlines. Avoid Jeju Air—they act like vultures preying on passengers and have a questionable safety record to boot.
"DONT"
Jeju Air lost my wife’s reservation and told us that the Hong Kong agents couldn’t fix the problem. Our flight was canceled, and we had no choice but to book with another airline.
"Great experience! Would fly again!"
We flew with Jeju Air from Osaka to Busan and were pleasantly surprised by the overall experience—especially for a low-cost carrier. We opted for the Premium Plus upgrade and found it to be well worth the cost. Priority check-in and baggage drop were smooth and efficient, and we appreciated the added perks like priority boarding (even though it seemed many passengers had it), extra baggage allowance, and the welcome snack on board. The flight was on time, the aircraft was clean, and the crew were friendly and professional. Seating was comfortable for a short-haul flight, and everything went smoothly from takeoff to landing. For the price, Jeju Air exceeded our expectations. We’d definitely consider flying with them again—particularly with the Premium Plus upgrade. Excellent value for a short international trip!
"Very bad"
I endured a 5-hour flight with absolutely no service—no food, drinks, or snacks provided. In 2024, this is completely unacceptable. Not even water was offered for free; you had to buy everything. Very disappointing experience.
"Great experience 5 stars"
The gate agents and flight attendants were very professional. The crew provided excellent service and were considerate in allowing passengers to rest during the red-eye flight. Overall, I give them a well-deserved 5 stars.
"No online check-in for foreigners"
As a foreigner, you can't check in online with Jeju Air, which means you’re forced to arrive at the airport much earlier than usual. It’s incredibly inconvenient. Terrible airline — I highly recommend choosing any other carrier!
"Orange You Sweet Jeju Air"
Jeju Air is a great discount airline—while not the cheapest, it offers excellent value. The service is reliable, the staff are friendly, and the flights are punctual with a straightforward process. It feels more personal than many other budget airlines. I especially appreciated the English-speaking, polite, and efficient staff, who were clearly committed to providing excellent service, much like a major airline. We paid extra for priority boarding and roomier seats, which is always a good choice for flights over 90 minutes. The airline offers a nice range of destinations, particularly in Korea, along with a generous frequent flyer program. People in the region would do well to consider flying with Jeju and exploring widely. For routes between Korea and Japan, the pricing seemed particularly attractive, possibly due to the current travel trends.
"I’m sure they would have gone for deckchairs if they could have fitted them in!"
Decent value for a budget airline, but with some drawbacks. They operate out of Terminal 3 at Narita, which has minimal shopping options. The seats felt like the cheapest available—if they could’ve used deckchairs, they probably would have! The takeoff included a couple of course corrections, and the landing in Busan was more of a slam-dunk than a smooth touch-down—possibly a trainee pilot. While it's good value for money, there are definitely competitors worth considering.
"Check in"
I would like to commend an outstanding Jeju Air employee, Ms. Nam Yu Rim. She went above and beyond in assisting me with the COVID-19 application required for entry into the Philippines. Her patience, knowledge, and dedication to both her role and to customer service were truly exceptional. In a field where genuine care can be rare, Ms. Nam stands out as a remarkable example of excellence. Jeju Air should be incredibly proud to have her on the team. Thank you for employing someone of her caliber.
"Very good company"
The flight from Busan to Jeju was very short, but everything was great! There was plenty of legroom, and the crew were incredibly friendly. They even served a small bag of cookies, which was a nice touch. The price was unbelievably cheap. Looking forward to flying again next time! 😍
"Jeju Air"
Jeju Air is a reasonable no-frills airline that operates flights from Seoul to various regional destinations in Asia.
"Good budget airline"
We paid a little extra for added baggage allowance and also received priority boarding and front-of-plane seating, which conveniently placed us at the front of the immigration queue upon arrival. We departed from Kansai Airport in the morning, and the lines at Terminal 2 were short and moved quickly. Overall, the experience was efficient, hassle-free, and a great example of how a budget airline can deliver excellent service.
"An unfamiliar airline, which delivered!"
It can be a bit unsettling to book with an unfamiliar airline—especially one you’ve never heard of or known anyone to fly with—but we decided to take the chance. Jeju Air offered a quick, convenient, and economical way to travel from Hiroshima, Japan to Seoul, South Korea, avoiding the need to backtrack to Tokyo or Kansai for a flight. We were pleasantly surprised and not at all disappointed by the service on this short 1 hour 15 minute journey. Booking through the airline's main website was straightforward, with an English language option available, though we found the mobile app more difficult to navigate and set to English. We traveled in 'Business Lite' class, which featured spacious and comfortable seating at the front of the aircraft, priority boarding, and a light meal included. Check-in at Hiroshima Airport went smoothly, although it only opened 1.5 hours before departure. It's also worth noting that food and coffee options at Hiroshima Airport are limited. The aircraft—a Boeing 737-800—was clean and appeared relatively new. Boarding was efficient, and our seats (1A and 1B) offered excellent legroom and comfort. The crew were attentive and professional throughout. The sandwich provided was fresh and tasty, with a small selection available at the time of booking. The flight departed on time and arrived at Seoul Incheon without delay. Our luggage arrived quickly and without issue. Overall, we were very satisfied with Jeju Air and would definitely consider flying with them again. While technically a low-cost carrier, Jeju Air operates a major network throughout South Korea and Asia, and in our experience, was far superior to budget airlines like Ryanair or EasyJet.
"Nice airline"
Not a bad airline overall. We traveled from Clark to Seoul and the flight was on time with good arrangements for passengers. However, on our return from Seoul to Clark, we didn’t experience the same level of organization at Clark Airport. Families with children and passengers using wheelchairs should be treated with more care and respect. There's definitely room for improvement on the ground in Clark.
Jeju Air
Jeju Air Co., Ltd. (Korean: 제주항공) is South Korea’s first and largest low-cost airline, named after Jeju Island and headquartered in Jeju City. Its main base is Jeju International Airport. The airline is a founding member of the Value Alliance, a group of Asia-Pacific low-cost carriers. Jeju Air is publicly listed on the Korea Exchange, becoming the first Korean LCC to do so. It is majority-owned by Aekyung Group, which has invested over 600 billion won into the airline over four years. As of 2024, Jeju Air is also the most profitable of Aekyung Group’s five subsidiaries.
Address
3F, 64, Shindae-ro, Jeju-si, Jeju-do
Website
https://www.jejuair.net/
Email
[email protected]
Telephone
+82616-81-50527