KLM Royal Dutch Airlines
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"The best flights experienced in a long time"
Great Experience with KLM, Despite a Small Delay We flew from Amsterdam to Cartagena, Colombia, and back on a 787-10. Both flight crews, both outward and return, were exceptional and went above and beyond in their service in the business class cabin. The meals, which can sometimes be hit or miss even in business class, were wonderful and very tasty on both flights. The outward flight was delayed due to a non-operational gangway in Bogota, which caused a delayed departure from Bogota to Cartagena. This led to us landing almost an hour late, but that wasn't KLM's fault. The return flight, however, was on time. Overall, the flight experience was fantastic, and despite the small hiccup, we'd happily fly with KLM again.
"Klm. Very Dutch but not very Royal."
KLM: A Solid Choice for Transatlantic Flights KLM is a reliable airline for transatlantic travel. While prices can be on the higher side (around $3500 for economy), it’s a good idea to book early or consider booking through Delta for better rates. The seats are fairly average, but the crew is kind and accommodating. The food could definitely use an upgrade, especially in economy comfort. Though it's a step up from standard economy, it still feels like economy in many ways. Overall, I would recommend KLM to travelers who are okay with a decent experience. It’s not exceptional, but it gets the job done. I would rate my experience a 6.5/10.
"Excellent airline, definitely recommend them!"
Exceptional Service and Great Flight Experience We had a very good experience flying with KLM. Our first flight (KL1010) was delayed, but the staff at Heathrow reassured us that we'd make our connecting flight. The pilot and crew on the first flight announced that everyone would make it to their second flight, which was very comforting. The staff were kind and professional on both flights, but I would like to give special mention to the lady who served us food at seat 42J on KL0809, the 20:30 flight from Amsterdam to Kuala Lumpur on January 17, 2025. She was exceptionally friendly, helpful, professional, kind, and efficient. She treated me and my parents with great care, and I just wish I had asked for her name. She even learned how to say "thank you" in Persian (tashakor / تشکر), which made the experience even more special. I hope she reads this—thank you and God bless you! The airplane itself was fantastic. The movie selection was excellent, and the seats offered plenty of space. The windows were automatically tinted and heated, maintaining a comfortable temperature throughout the flight. The toilets were clean, and both pilots executed smooth landings—something I really appreciate as I fly around 20 times a year. Overall, I highly recommend KLM to anyone looking for a comfortable, enjoyable flight experience!
"Once in a lifetime experience"
You cannot miss the chance. I flown on an embraer 190, and here is my review. The seat weren't too cushiony, but still comfortable enough to rest. The reading lamp and air conditioning were working and the air con blew air strait to my face to cool me off (it's adjustable). The snacks and drinks are free. In economy, you only get a sandwich, coffee, tea , orange juice and water. No in flight entertainment (it was a short flight) and the toilets were very clean but it took me some time to find the flush button. There is water to clean your hands. The only downside was they made me put my carry-on in the luggage hold, so I had to go through security and border control again.
"Frustrating they pad flight times and are still late on short haul"
Convenient and Comfortable Flight from Amsterdam The lounge in Amsterdam was great, and it was a real bonus not having to change gates. The seat was comfortable, and the flight was only half full, so there was plenty of space to relax. Though the flight arrived late, even with the padded time, the journey was smooth overall. As a nice touch, we were served a sandwich as a snack, which was a pleasant surprise.
"They don’t care separating families"
The plane was fine, and the food was acceptable, though nothing special. However, the ticket prices were too expensive, and there was a lot of turbulence during the flight, which may indicate that the plane could benefit from newer technology to minimize this. What really upset us, though, was the seating arrangement. We traveled as a family: mom, dad, and two small children. We purchased our tickets four months in advance, at the same time, from the same computer, and even formed a Flying Blue Family Group. Despite the plane being nearly empty and having four middle seats, which would have been perfect for a family of four, we were split up. This was especially frustrating since we were specifically told by LATAM, “Don’t worry, Madam, we never spread families, especially those with children." Unfortunately, that wasn’t the case here. The experience became a nightmare trying to find passengers who would be willing to swap seats, or my husband having to walk around the plane to check on the kids. In a time when trust is hard to come by, we weren’t comfortable having our children seated next to strangers. Next time, we’ll choose a different airline.
"Yorka is the best!"
Exceptional Service by Yorka After being away for 5 months, flying home was an emotional journey, and Yorka truly made it unforgettable. She went above and beyond to ensure I had the best experience. Her care and kindness were evident throughout the flight. At the end of the journey, she even gave me a postcard and some snack treats to welcome me home. These small, thoughtful gestures made a world of difference and turned my trip into something special. Thank you, Yorka, for making my journey so much more memorable!
"Happy Customer to Date"
Thank You, KLM, for Excellent Customer Service I had previously posted a review on Tripadvisor regarding a refund issue, but after speaking with Eric, who handled the bookings for my flights, I was reassured that everything would be sorted out. It turns out that I had gone to the wrong platform to request the refund. To explain briefly: I had booked "Premium Comfort Class" for my flight, but due to a change in aircraft by KLM, I was downgraded and no longer had access to that class. However, I still had my flights, and it was just the extra options that were affected. Eric helped me understand that I needed to request the refund for these unused extras via the correct platform. I was then assisted by a wonderful young lady on KLM's customer service desk, who was absolutely brilliant. She confirmed that the appropriate extra options would be reimbursed and informed me that it may take 2 to 4 weeks due to a backlog. A big thank you to Eric and the helpful lady in the refunds department. I will be sure to update once I receive the funds. PS: The travel date was February 2023, but there wasn't an option for future flights when submitting the review. The customer service I received before flying was truly first-class!
"Worst customer service of any airline on the PLANET"
With close to 40 years of travel with numerous airlines world wide, my experiences with KLM and the customer service provided has been terrible. There is actually no single word that can encapsulate how poorly this has been. Starting with a 13 hour and 15 minute wait on two different apps, in order to change the last name of my wife from her maiden name. That took approximately 45 mins at 2am, 11 hours before the flight. On the return flight I received an email with the correct name (attached for review). When we arrived today to fly back, we queued for 45 mins to find out that although the systems had the correct name, somehow she couldn’t check in. We were then sent to Passenger/travel services. We queued for another 50 mins before being seen by 1 of the only 3 people working (the queue never decreased from 10 groups at any moment). She was able to change the ticket but because we had spent over 2 hours in lines, we missed our flight. We were then charged 590 euro to rebook a flight we missed because the first person a week ago failed to change the name, the first counter we saw today couldn’t change it, the greeter who the situation was explained to couldn’t help and the ticket agent was not able to help. There were at least 4 instances where the missed flight could have been avoided but because of the poor service that KLM has displayed over the week, I was charged almost 600 euro to rebook. This is single handily the worst professional experience and subpar across the entire timeline. Compensation should be sought if not for the simple fact that I do not believe that the care of its customers was even a concern of KLM.
"Hungry person."
I was seated in row 23, the last row on the plane, and when the meal service came around, they had run out of sandwiches. There was no attempt to offer an alternative or rectify the situation in any way, which was very disappointing. I hope my next flight to Bristol is a better experience and that I actually get a meal this time!
"Flight good. Check-in practices are basically gouging."
Decent Flight, but Disappointing Check-In Experience There was nothing particularly wrong with the flight itself. The seats were typical for economy class—nothing luxurious, but that’s to be expected. The entertainment was as anticipated for a modern flight. However, the part that really bothered me was the check-in process. It seems like there's a system in place where passengers can check in early if they pay more. This means that when the check-in opens for everyone, there are no aisle or window seats available. As a result, my party and I were scattered throughout the plane, which was quite frustrating. I would call this a "sharp practice," though I suppose it's just another feature of how modern airlines operate.
"Bad Reliability Airline and Horrible Attitude of Crew"
I booked a flight from Madrid to Singapore with a connecting flight at Schiphol with KLM. Initially, the airline informed me that my flight from Madrid to Schiphol would be delayed by 15 minutes, but in reality, the takeoff was delayed by 35 minutes. Upon hearing this, I approached the staff at the boarding gate to let them know that I had a connecting flight to Singapore and with the 15-minute delay, I would only have 50 minutes to make my next flight. The staff reassured me that this was more than enough time and told me, “You just need to walk a bit faster.” I also mentioned that I have a non-EU passport and would need to clear immigration, to which they said, “No problem at all.” Once I boarded the plane, I sought assistance from the crew. One older crew member told me, “We don’t have information on your next flight; we’ll make an announcement upon arrival. Please go back to your seat.” As a SkyPriority Elite Plus member, I felt completely ignored, and they made no effort to check how they could assist me in disembarking quickly to catch my next flight. The lack of support and disregard for my concerns left me frustrated, and I couldn’t help but wonder if I was being treated this way because of my ethnicity. I’m sharing my experience so others can consider whether KLM is the right choice for their travels. For me, this experience has made me think twice about flying with them again.
"Amazing flight crew"
Outstanding Crew on Flight KL1188 (23/02/2024) I just wanted to take a moment to commend the exceptional cabin crew on flight KL1188, which departed on 23/02/2024 at 10am. As a frequent flyer, I’ve encountered many crews, but this one truly stood out as the best I’ve experienced. Their service was top-notch, and their professionalism and friendliness made the flight so much more enjoyable. Keep up the fantastic work—thank you for this wonderful experience!
"Bad experience and false news"
I was initially informed that our flight was delayed and that "you WILL miss your next flight." We received a message saying we would have a couple of extra days in Amsterdam to relax. However, upon landing in Amsterdam from Prague, we were told that we "HAVE TO RUN" to make it to the next gate. This caused a lot of confusion, especially since I had already informed my mother I would be staying in Amsterdam. She had a bit too much wine and was unable to pick me up, so I ended up having to take a late-night cab home, which was very costly. What made this worse was that KLM wouldn’t take responsibility for their mistake and refused to reimburse me for the cab fare. My entire team was looking forward to a few days in Amsterdam, but instead, we lost valuable study time for our important school tests. Now, we have poor grades and are out of pocket due to the unexpected taxi expenses. Overall, this experience has been extremely frustrating. From a whole team of tired and sick handball players, I can confidently say: never fly with KLM. 😔
"Not good service"
The crew was neither friendly nor helpful, and the seats were uncomfortable. I was seated between two men who kept falling asleep on my shoulders, and when I asked the hostess if I could move to an empty seat, she refused. The food was very disappointing as well. It seemed like they didn’t want to accommodate any extra requests; for example, I had to ask for water multiple times before I was able to get some. I even had to follow the crew to their pantry and ask again. It felt like I was dealing with strict, old-fashioned teachers rather than airline staff. They made me feel unwelcome for simply asking for something outside of the "appropriate" time.
"Unprofessional cabin crew"
My daughter and I had the worst flight experience recently on our return from Seoul. After taking our seats, we noticed the cabin crew seemed to be greeting one passenger in particular with an unusual level of attention. It turned out that the passenger was the fiancé of one of the stewardesses. The 13-hour flight quickly turned into a love-in as he was constantly offered drinks, extra meals, and gift bags while we felt like invisible bystanders. The cabin crew fiancée would frequently appear, whisper in his ear, giggle, and then disappear. Meanwhile, her colleagues would regularly check on him, asking if he was comfortable and offering assistance. This continued throughout the flight. On top of that, the passenger was escorted to the front of the plane multiple times to charge his phone, while we struggled with a broken charging station in our area. Upon landing, the fiancée sat adjacent to us and spent the last 10 minutes leaning over to whisper and giggle with him. We felt extremely uncomfortable and unsafe, as this behavior was both unprofessional and inappropriate. It was the most dreadful flight experience we’ve ever had, and after this, we will definitely not be flying KLM again.
"Lost luggage fiasco"
I had a terrible experience with this airline. The flight was delayed by 25 minutes, and I had to run the entire length of Amsterdam Airport to make my connection to Toulouse. Once I arrived, I received a text message saying that my luggage didn’t make it. There was no way to contact anyone about the lost luggage — no working phone numbers, and no response to emails. I was in a bind, trying to buy clothes and underwear while waiting. Four days later, I received a message saying my bag had arrived at Toulouse Airport, but it would cost me at least €250 for a taxi to retrieve it, not to mention the time spent with parking and waiting. I’m extremely frustrated and disappointed by the lack of customer service and support. I will never use this company again.
"A experience"
Disappointing Cabin Crew Experience The cabin crew member seemed to be in a rush, and when I hadn't grabbed my cup of water in time, she let it go, causing a bit of a spill. When she apologized, it didn't feel sincere, and when I asked for a blanket, she simply said no. This interaction left me feeling disappointed with the level of service.
KLM Royal Dutch Airlines
KLM Royal Dutch Airlines, commonly known as KLM, is the flag carrier of the Netherlands. Headquartered in Amstelveen, its main hub is Amsterdam Airport Schiphol. A subsidiary of the Air France–KLM Group and a member of the SkyTeam alliance, KLM was founded in 1919, making it the world's oldest airline still in operation. The airline operates scheduled passenger and cargo flights to 145 destinations worldwide.
Address
KLM Royal Dutch Airlines P.O. Box 7700 1117 ZL Schiphol The Netherlands
Website
https://www.klm.com/
Email
https://www.klm.com.ph/contact
Telephone
+31 20 - 545 9723