Spirit Airlines
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"Hidden policies not disclosed"
Beware of this airline's hidden policies. It’s an OK option for short trips, but the website and phone service are frustrating to deal with. I purchased flight insurance because I knew there was a chance I’d need to rebook—which I eventually did. When I called customer service, I was told I could only receive a credit, not a refund, because cancellations had to be made within 24 hours of booking. This crucial policy was nowhere clearly stated on the website. Then, when rebooking with a carry-on upgrade, the site led me to seat selection. I chose a “free” seat, yet the confirmation listed a $52 seat charge. Once again, customer service told me about the 24-hour refund limit and now I have a second credit. When I asked why I was shown a free seat but still charged, I was told my ticket was “too cheap” to qualify for free seat selection. Overall, the experience feels deceptive. The pricing structure and refund policies are not transparent, and customer service offers little clarity or support.
"Scary Experience on Very Loud Noises on Plane on Landing"
The crew was super friendly and attentive throughout the flight. However, the Airbus A320 was extremely noisy—especially during takeoff and landing. We’ve never heard such loud rattling before; it honestly felt like the plane was going to fall apart.
"Worse Flight Experience Ever"
My experience with Royal Air Maroc was extremely frustrating due to a complete lack of consistency and communication. First, the departure time for my flight changed four times in the two weeks leading up to the trip. Second, I requested a correction to a name error on my ticket, which involved four separate emails, three phone calls, and sending a copy of my passport. Despite all that effort, the correction was never made. On the day of travel, the confusion continued: the departure time listed on my ticket, on the airport board, and on the airline’s own website were all different. When I called the airline, I was told the gate would close at 9:30, so I rushed to get there by 9:20—only to find the gate hadn’t even opened yet. Every agent I dealt with seemed to operate by a different set of rules, and when I pointed out the inconsistencies, some staff became impatient or dismissive. Morocco itself is a beautiful country and absolutely worth visiting—but I strongly recommend choosing another airline to get there.
"HORRIBLE SERVICE at SPIRIT at NEWARK AIRPORT"
OMG! The attitude of the staff at the baggage drop was absolutely unacceptable. The condescending tone they used with customers was truly appalling. Yes, I understand that working a 3:30 a.m. shift can be tough—but that’s part of the job, and it should never be an excuse for treating people poorly. A little professionalism and basic respect go a long way. If someone can’t handle the early shift with courtesy, perhaps a later one would be more suitable. Customers deserve better.
"Spirit-easy nonstop flights"
Spirit had a few time changes, but once everything was settled, it was a great experience. Both flights were nonstop, which we loved. The crew was excellent, and we were served cookies and drinks. The flights ended up being faster than expected. Thanks, Spirit!
"Worst airline known to mankind. Better off walking"
Worst airline experience ever. Spirit refused to fly off the island because the plane was “too heavy.” How does an airline that flies out of STT daily not plan for weight properly? Poor engineering or planning meant we sat on the plane for three hours before being told to get off and try again the next morning at 9am. We received no hotel or food vouchers—just stranded and hungry. The next day, they told us there was no connecting flight to MYR, so we had to spend another night in Orlando. Who has two extra unplanned days to be away from work and family? We ended up booking with American Airlines to finally get home—still a day late. Spirit refused to offer any compensation because we “took the first half of the flight,” even though they failed to get us home as booked. Never flying Spirit again. Completely unreliable and indifferent to customer needs.
"Horrible"
Unacceptable delay. My flight was scheduled for 6 PM and didn’t depart until 2 AM — an 8-hour delay due to mechanical issues, not weather. No clear communication, no real assistance. This level of disruption is unacceptable, especially when it's due to poor maintenance planning. Extremely frustrating experience.
"The worst airline ever"
When I booked my return flight, it was supposed to be a direct flight from FLL to DFW. Later, Spirit changed it to include a connection in New Orleans—without offering any real choice. It was essentially “take it or leave it.” Then, on the day of travel, the connecting flight from New Orleans to DFW kept getting delayed—first to 5 p.m., then 7 p.m., and finally 8 p.m. This kind of unreliability and poor customer service is exactly why I now understand the negative reputation Spirit has. It was my first time flying with them, and it will absolutely be my last.
"It was pretty good flight attendants were super nice just not the legroom it is my fault like I was IN BASIC economy:)"
We had to wait a bit at check-in to get our bag processed, but overall the experience was pretty good. The only downside was the yelling kids in front of me during the flight—but that’s not the airline’s fault. Otherwise, everything went smoothly.
"Spirit needs to go"
Spirit is the most unreliable airline I’ve ever used. Since 2019, every single flight I’ve booked with them has been changed — not just times, but entire dates. They even changed my honeymoon flight to the exact day and time I was getting married. My trips to Puerto Rico, Miami, and Orlando were all disrupted. Today marks the last time I will ever book with Spirit. You’ve almost ruined some of the most important moments in my life, and all I got was a meaningless “sorry.” Worst airline ever.
"On time flight"
The agents were very courteous and the flights were on time, which I appreciated. However, there weren’t enough food choices available for purchase, and nothing was complimentary—not even a drink or snack. I believe basic beverages and snacks should be offered for free, as is standard with many other airlines.
"They are disgusting and unprofessional"
Extremely unprofessional and discriminatory. This airline showed a complete disregard for the needs of a disabled passenger, demonstrating a lack of empathy and basic customer care. Their actions were not only unacceptable but deeply disappointing. I strongly advise against patronizing this airline if you expect respectful and inclusive treatment.
"Descent flight. this time."
This was a decent flight compared to many we've taken with this airline. The gate workers at DTW were more friendly than usual, which was a nice change. The in-flight crew was very friendly as well, as they typically are. Our main complaint remains the same—the seats are too narrow and don’t recline enough. Just an extra inch of space could make a big difference and reduce the number of complaints.
"Chairs were not available. At Detroit man took me to gate. Noone came to put me on the plane. M"
Everything went smoothly with my trip—except for the assistance service, which was deeply disappointing. I was brought to the gate in an assist chair and then left there. As boarding began, I remained seated in full view of the gate agents, but no one came to help me onto the plane. It wasn’t until a kind passenger behind me said, “I think they forgot you,” and notified the staff that someone finally responded. One of the agents eventually left the booth and escorted me onto the plane. She mentioned that a new company had recently taken over the assistance services, but many of their staff often don’t show up for work. This is a very concerning situation, especially for passengers who rely on mobility support. Airlines must ensure reliable and attentive service for all travelers—particularly those with special needs.
"Worst airline in the US. No customer service at all"
After a decent flight earlier this year from California, we decided to give Spirit another try. Big mistake. If there’s one consistent theme with this airline, it’s the complete lack of customer service. Spirit’s apparent policy is “Do not help the customer. Just point them to the customer service line or website,”—both of which are dead ends. Our flight to Atlanta was scheduled to take off at 10:04 AM, with boarding closing at 9:43. We checked in from our car at 9:10, arrived at the gate at 9:20, and were told we couldn’t board because 90% of the plane was full. Essentially, they gave away our seats. While one employee tried to help, three others actively blocked her from assisting us and told us to “go to customer service” instead. The result? A 20-minute wait just to watch our plane take off without us. I've flown with many airlines over the years, and I’ve never encountered service this poor, unhelpful, or disorganized. Spirit didn’t just lose a customer—they created someone who will actively discourage others from ever flying with them. Your business model is broken, and passengers deserve far better.
Spirit Airlines
Spirit Airlines, Inc. is an American ultra-low-cost carrier headquartered in Dania Beach, Florida, within the Miami metropolitan area. The airline operates scheduled flights across the United States, the Caribbean, and Latin America. As of 2023, Spirit was the seventh-largest passenger carrier in North America and the largest ultra-low-cost carrier in the region. In November 2024, Spirit filed for Chapter 11 bankruptcy but successfully emerged from the process in March 2025 after undergoing financial restructuring.
Address
Dania Beach, Florida
Website
http://www.spirit.com/
Email
https://www.spirit.com/s/contact-us
Telephone
+18557283555