Taiwan High Speed Rail
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"Early Morning Frustration at Taichung THSR Station"
I arrived at Taichung THSR Station at 5:30 AM, only to find the doors locked. They finally opened at 5:40 AM, but all the shops were still closed. I was hoping to grab a coffee and a snack before departing for Taiyuan, which made the early wait a bit frustrating.
"Memorable First Experience on Taiwan’s THSR"
This was my first time using Taiwan’s THSR, and it was quite memorable. The experience of riding the high-speed train for the first time left a lasting impression, making it a trip to remember.
"Business Class Seating Confusion"
When we purchased our tickets from the machine, it mistakenly considered both aisle seats as adjacent. We had paid extra for business class specifically to sit together, but unfortunately, that wasn’t the case, which was disappointing.
"HSR Staff Could Be More Supportive for Parents"
I feel the HSR staff could be more helpful and friendly to moms traveling with babies. When I travel with my little one, I often have to ask other passengers for help to store the baby pram in the luggage area, as the staff are usually too busy. They also rarely offer assistance when I need to scan my tickets at the gate, which can be quite stressful.
"Disappointing Service Experience"
The service provided was very poor and did not meet expectations.
Taiwan High Speed Rail
Operator of the high-speed line between Taipei and Kaohsiung.
Address
Zhanqu 1st Rd, Wuri District, Taichung City, Taiwan 414
Website
https://www.thsrc.com.tw
Email
https://aics.thsrc.com.tw/ChatWeb/chat?channel=ChatWeb-EN
Telephone
https://aics.thsrc.com.tw/ChatWeb/chat?channel=ChatWeb-EN