Treeline Urban Resort
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"Perfect location and top quality service"
This hotel is a must when visiting Siem Reap and exploring Angkor Wat. Its location is excellent—just a short walk to the main dining and entertainment areas. Affordable Tuk Tuks are available right outside the hotel for easy trips to the temples. From the moment we arrived, the staff were attentive, friendly, and welcoming. The hotel itself is modern, clean, and exceptionally relaxing. The spa offered great value, and the pool was the perfect place to unwind after a day of sightseeing. The on-site restaurant was tasty and good value, and breakfast a la carte was delicious. Our only minor issue was locating reception upon arrival—it wasn’t immediately obvious—but the staff quickly came out to assist, and a clear reception sign would be helpful for future guests and tour guides. Overall, this is a fantastic hotel with excellent service, ideal facilities, and a prime location—highly recommended for anyone visiting Siem Reap.
"Excellent Hotel but Bad Tour Guide"
Treeline Urban Resort is a gem in Siem Reap, ideal for travelers seeking charm, comfort, and convenience. The staff are incredibly attentive and friendly, always eager to assist and make your stay special. While not all staff speak fluent English, this is a minor issue, as most travelers rely on online resources for planning. A little more language fluency would enhance the local recommendations experience. The hotel itself is stunning—more beautiful than the pictures online suggest. The rooms are charming, extremely comfortable, and perfect for relaxing after a day exploring Angkor Wat and other attractions. For those who prefer cooler nights, this hotel offers the coldest rooms we experienced during our three-week Southeast Asia trip. The only small downside was weak water pressure in the overhead shower. Though the hotel lacks a gym, there is an excellent fitness facility just down the street, suitable for those who like to stay active while traveling. The location is fantastic, only a few minutes’ walk from Pub Street and many other key spots in town. The spa was exceptional, and my wife and I had one of the best massages of our trip—especially if you enjoy deep tissue treatments. The only real drawback was the hotel-arranged tour guide. While the tour started well, it ended with a push to visit a local store, paired with personal and inappropriate questions from the guide. This felt manipulative and uncomfortable, highlighting a cultural nuance: some guides target generous American travelers with sob stories. After this experience, we requested female guides for the rest of our trip and had no further issues. Despite this hiccup, I still highly recommend Treeline Urban Resort. Beautiful, well-located, and equipped with excellent amenities, it’s a wonderful retreat after a day of sightseeing in Siem Reap.
"A gem of a hotel in a pearl of the orient. Simply gorgeous"
This hotel is an absolute jewel. The staff are fabulous, the setting is gorgeous, and the service is impeccable. The rooms are beautiful, clean, and comfortable. Having traveled to over 120 countries and thousands of hotels, I can honestly say this ranks among the top three stays in the world. Siem Reap itself is friendly, safe, and utterly charming—I cannot recommend it enough!
"Lovely hotel"
This is a truly lovely hotel with many positives. Our room was very comfortable, with powerful yet quiet air conditioning that handled the April heat perfectly. The balcony was private and provided pleasant shade, and the room was always spotlessly clean. The hotel’s location is excellent, making it easy to walk to local attractions. The on-site restaurant offered excellent food, including great vegetarian options, and the service was outstanding. Brown’s coffee shop next door was also a convenient addition. Our stay was mostly wonderful, but the checkout experience was disappointing. We received a call around 12:10 pm asking us to vacate our room, even though our checkout time was 2 pm. Despite showing proof of our checkout time, the receptionist insisted we leave immediately as the room was needed for another guest, without any apology. To make matters worse, we were questioned about taking slippers—an item the hotel recycles—which we had not taken, creating an embarrassing moment in front of other guests. While we complied and left early, the lack of acknowledgement and courtesy at checkout left a sour note. It’s unfortunate because the rest of our stay and the hotel’s excellent service could have left a lasting positive impression. While the hotel has much to recommend, this experience makes us hesitant to return, as there are many other excellent options in the area.
"Wonderful hotel and tour guide"
This hotel is wonderful—quiet, clean, and staffed by friendly people. Our room was comfortable with a great bed, and breakfast was tasty. The pool area is pleasant, and the atrium’s beautiful art adds to the serene atmosphere. We also booked our tour guide and driver through the hotel, which proved excellent value. The local knowledge, logistics, and safety insights made exploring much easier and far more enjoyable than trying to do it independently. Our guide, Tiger, was outstanding—highly knowledgeable, dynamic, experienced, witty, and engaging, with excellent English (and a lot of charming British idioms). Having a car with air conditioning, cold water, and cold wet towels made the sightseeing experience much more comfortable than expected.
"Potential to be the best hotel in Siem Reap"
This is a very good hotel with many positive attributes. The menu offers a good variety for vegetarian diets, though vegan and lactose-free options may not always align with expectations—for example, some vegan dishes contained mayonnaise. Nonetheless, the food selection is better than at many other hotels in Siem Reap. There were a few inconsistencies between the information provided and the actual services. For instance, free airport transportation was not included despite being mentioned, and the eco-friendly approach to laundry wasn’t fully applied—towels left hanging were still changed daily. Turn-down service was also not consistently provided. A review and update of the information across the board would help align guest expectations with reality. The staff were excellent—friendly, helpful, and professional. However, it was evident that some were quite tired, likely due to long working hours and limited days off. It would be great to see the hotel pioneer staff wellbeing initiatives with the same dedication they put into other aspects of sustainable hospitality. Overall, this is a very good hotel, but attention to consistency in service and staff care would make it even better.
"Serene and beautiful!"
This hotel is simply fantastic. Our room was large, very comfortable, and well-appointed. The on-site food was amazing, and the staff went above and beyond to make our stay memorable—they couldn’t have been nicer. The location is great, making it easy to explore the area. Highly recommend staying here!
"Overrated"
We booked this hotel based on reviews and were initially attracted by the idea that it was founded and designed by locals. However, in practice, the experience felt somewhat pretentious. The artwork and artifacts for sale, produced by the same “locals,” felt disconnected from the real Siem Reap and the community itself. We requested a local guide and tour and were quoted over $100 for a half-day by the hotel. Instead, we found a wonderful local guide and Tuk driver who charged much less, and we tipped generously, knowing the money went directly to them and their families. Regarding the hotel itself, we stayed in a junior suite which was clean, spacious, and comfortable. The pool area was beautiful, and the attached restaurant, R’miet, offered outstanding food at excellent value. Breakfast, however, was average. Overall, the hotel felt somewhat soulless, and the service didn’t come across as genuinely warm, which was disappointing compared to the hospitality we experienced from local people. The location was very convenient. In conclusion, if you enjoy “urban chic,” this hotel may appeal to you. For us, though, it didn’t feel authentic enough to add to our recommended list of places to stay in Siem Reap.
"Gorgeous facility & great location"
Absolutely stunning place to stay, conveniently close to everything! Breakfast was delicious, and the staff were incredibly welcoming. The location is great—just be sure to save some time to enjoy the pool!
"Infinity pool and self-sustainability are their selling points."
We booked this hotel and paid a premium largely for the infinity pool, which was a major draw for my boyfriend and me. While the property itself is beautiful and the rooms are lovely, we experienced several service errors that prevented our stay from being perfect. Our first issue occurred at the airport. Despite confirming that we wanted a hotel transfer, we never received a reply or a car, leaving us stranded upon arrival. We also planned to visit a specific floating village. After showing the front desk our preferred location on the map, they agreed, but we were taken to a different floating village instead. Only after returning did we learn that our chosen village was “too far.” On the positive side, the hotel’s first-floor restaurant offers great food at affordable prices, and the hotel tuk-tuks are slightly pricier than street tuk-tuks but more comfortable, with extra amenities like free water and towels. Beautiful rooms and attentive service otherwise make Treeline a great choice—but these initial mistakes left us frustrated. If you stay here, be extremely clear with your requests and confirm any transfers in writing to avoid issues. Overall, it’s a stunning hotel, but attention to these details is crucial.
Treeline Urban Resort
A stylish, contemporary hotel on the riverside with art-inspired interiors and a rooftop pool. It’s a favorite for design-conscious travelers.
Address
Achasva Street Wat Bo Village, Krong Siem Reap, Cambodia
Website
https://treelinehotels.com/
Email
[email protected]
Telephone
+85563961234