W Mexico City
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"Very clunky rooms"
The W Mexico City is located in a nice, upscale business neighborhood, and the breakfast was a definite positive — a satisfying selection of fresh yogurts, fruits, breads, made-to-order dishes, and prompt service made mornings enjoyable. Unfortunately, the rooms were highly disappointing. The hallways have a cheap, maze-like feel, and the furniture is clunky and budget-looking, lacking any sense of upscale refinement. The bathroom layout is particularly puzzling, with the area placed against the window, limiting natural light. The sinks are stuck to a spray setting, and the water in both the sink and shower took too long to warm up. The rainforest shower head was poor, and there was only one usable plug near the bed unless you unplugged other devices. Air-conditioning was also problematic, running only briefly before shutting off, forcing us to set it at a very low temperature just to avoid a stuffy room. Many of these issues feel like basic expectations for a brand like W, yet they were clearly overlooked. Overall, despite a good location and breakfast, the room experience fell far short of standard.
"Excellent service"
During our stay at the W Mexico City, we visited Trivvu Bar on our second night and had an excellent experience. The service was phenomenal — our server, Giovanni, was exceptionally attentive and kind, making us feel truly welcome. The drinks were a perfect 10/10, expertly prepared, and the bar itself has a charming atmosphere. With a DJ playing great music, it’s a fun and lively spot to unwind. I would highly recommend stopping by for drinks while at the hotel.
"Revisit those dot-com days of yore…en Español!"
The W Mexico City earns high marks for its service — all staff were guest-focused, friendly, and professional without being overly servile. The gym is great, and the location in Polanco is very convenient for exploring the city. Unfortunately, the property itself feels extremely dated, like stepping back 20–25 years, and shows clear signs of wear. The toilet ran constantly, the shower was lukewarm and damp, and the air conditioning took hours to cool the room. The elevator card reader is frustratingly slow, causing confusion for many guests. Overall, the rooms and hotel design feel outdated — what was trendy years ago now feels tired and uninspired. For a points stay, it’s not a bad choice: free coffee, a good gym, and a prime neighborhood make it workable. But until a proper renovation occurs, there are definitely better options nearby for those seeking a modern, high-end experience.
"Good hotel in Polanco neighborhood"
The W Mexico City is ideally situated in the Polanco neighborhood, within walking distance of numerous restaurants, bars, and shops. The area felt generally safe and easy to navigate. The hotel features a modern design throughout, from the lobby to the rooms. Our room was clean, with a comfortable bed, good water pressure in the shower (though I tried to conserve water due to the city’s overall shortage), and a decent-sized in-room safe. Even on the 11th floor, the room was quiet in the evenings, though lower floors may experience more street noise. The staff were courteous, prompt, and professional, contributing to an overall positive stay. For anyone seeking a centrally located, modern hotel in Mexico City, this is a solid choice.
"Very impressed"
We stayed at the W Mexico City and had a very enjoyable experience. The price was reasonable, and the rooms were modern, comfortable, and well-appointed. Breakfast was excellent, offering a satisfying variety of options. The hotel also features a nice little spa with a jacuzzi, steam room, and sauna, perfect for relaxing after a day in the city. The staff were pleasant and attentive, and we had no complaints during our stay. Additional highlights include a rooftop bar with great views, making it a wonderful spot to unwind. Overall, we would happily return.
"modern minimal chic , breakfasts to improve, inexperienced staff"
This W Mexico City is a modern property located in one of the capital’s most stylish neighborhoods. The rooms are spacious and contemporary, offering a comfortable stay, though the lack of separation in the bathroom may not suit everyone’s preferences. Amenities are limited, and while the breakfast offers a good variety, the overall quality could be improved. Reception service is generally good, but the staff are young and sometimes inexperienced, which can affect the consistency of the guest experience. Overall, the hotel is stylish and conveniently located, but there is room for improvement in both facilities and service.
"Mixed experience…"
Last week we stayed at the W Mexico City for work, and the experience was somewhat mixed. The hotel feels a bit dated, and while breakfast was tasty, the coffee was disappointing. The staff were generally distant, though there were notable exceptions: Arturo at the door was warm and always smiling, and Eduardo at the bar was fantastic, crafting amazing margaritas and sharing insightful knowledge about Mexican wines. The taco event, however, fell a bit flat and lacked flavor. Overall, it’s a decent hotel in a convenient location, but it doesn’t fully deliver the lively, modern vibe that one expects from a true W experience.
"Nice hotel lots of windows"
We stayed for a week at the W Mexico City while attending work and an expo, and overall it was a very enjoyable experience. The hotel’s location in Polanco is excellent, with shops, restaurants, and attractions conveniently nearby. Our suite was fantastic, offering incredible views from every angle — including windows in the shower and bathroom! It truly felt bright and open throughout. Breakfast was also a highlight, with a great selection of food and attentive, friendly service. Overall, a very nice hotel with stylish accommodations, superb views, and warm staff that made the stay memorable.
"good price but not up to the standard of other W’s, don’t be fooled by the “5 stars”"
My husband and I stayed at the W Mexico City for a week while visiting Mexico City, and overall, the experience was disappointing compared to other W properties. While the hotel is reasonably priced and conveniently located in Polanco, the decor feels outdated and the overall experience does not live up to the advertised five-star standard — it felt more like a four-star property at best. On the positive side, the front desk was responsive, resolving initial plumbing issues and improving water pressure. The room had large shower toiletries, convenient plugs on the nightstands, and the location itself is good for exploring the city. However, there were several drawbacks. The room upgrade process was confusing and frustrating, with the initial “upgrade” being to a room of the same type on a “special” Bonvoy floor with limited snacks. Only after further complaints did we receive a genuinely larger room, as our original assignment had been the smallest in the hotel. The layout was awkward, with no proper door separating the bathroom sink area, only a sheer curtain. There was only one robe for two guests, hallways looked tired, extra hangers required multiple requests, and the lack of carpet in the room made it feel unfinished. Additionally, the hotel lacks a good on-site restaurant and does not offer a true rooftop or outdoor space. Overall, despite the convenient location and some attentive staff, this W property fell short of expectations and did not capture the trendy, modern vibe found at other W hotels.
"The best in Mex!"
I recently returned to the W Mexico City after ten years and was excited to experience it again. The hotel is situated in arguably one of the most accessible and notable areas of Mexico City, Polanco, with great shops and restaurants nearby, all within walking distance. The city’s affordable tour bus and the beautiful Chapultepec Park with its castle are also just a short walk away. On this visit, I was fortunate to use my nightly upgrade award (NUA) to secure a top-floor suite spread over two levels. The downstairs area included a lounge, dining table, half bathroom, and a balcony overlooking the city, while the upstairs featured a full bathroom and king-size bed. Unfortunately, I discovered a significant safety issue with this suite. One side of the staircase leading to the second floor lacks a proper glass barrier, leaving only metal rails. This poses a serious risk, especially for small children or anyone moving around at night in low lighting. Concerned for my two young children, I insisted on being moved to a regular room. The regular room was entirely comfortable, with ample space for two queen beds and nice views even from the lower levels. The hotel now has a dedicated breakfast restaurant, which is excellent, offering an extensive buffet with hot and cold dishes, Mexican fruits, pastries, and the option to order à la carte for Titanium/Platinum members. Despite the suite issue, the staff were attentive, friendly, and quickly got to know us by name, making the stay pleasant. While the bi-level suite’s safety flaw is concerning, overall, the hotel remains a solid choice in Polanco, and I would not hesitate to return — though I would avoid the top-floor suite until the issue is addressed.
W Mexico City
Chic and modern design hotel in Polanco with vibrant interiors, stylish rooms, and lively social spaces — great if you want a trendier, boutique‑style stay.
Address
Campos Elíseos 252, Polanco, Chapultepec, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico
Website
www.marriott.com
Email
www.marriott.com
Telephone
55 9138 1800